Museum Receptionist

Newport Art Museum

Museum Receptionist Job Description

Summary

The Museum Receptionists are responsible for providing visitors with a high level of seamless service and a positive Museum experience. As a key ambassador, the Receptionist is responsible for ensuring that all guests have a positive and meaningful experience at the Museum, and that they are aware of the many ways they can stay involved.

This is a part-time role, currently filling two-three 5.5-hour shifts (10:45 AM- 4:15 PM) throughout the week and weekend (11-16.5 hrs), currently Weds, Fri, and Sun

MAJOR RESPONSIBILITIES

• Maintain dependable shifts at the Museum front desks, including special events in evenings, and weekends as needed

• Maintain familiarity with emergency procedures

• Meet and maintain the Museum’s reception standards, which include:

• Warmly and promptly welcome, orient, and direct all visitors, tour groups, vendors and members of the general public

• Maintain a well-informed knowledge of the Museum’s calendar, exhibitions, history, special events and programs, classes, and membership opportunities

• Support Museum security with respect to visitors, conduct routine gallery checks

• Turn on and off lights and equipment for galleries, ensuring the buildings are secured; locks, unlocks, and alarms buildings during the weekends

• Answer and direct incoming phone calls, mail, e-mail, and deliveries

• Process payments and admission

• Assist with inventory and sales at the museum shop

• Other administrative assistance as needed, including basic social media, data entry, e-mail correspondence.

BACKGROUND & QUALIFICATIONS

• Experience involving interaction with the public, preferably in a hospitality/tourism/attraction setting

• Interest in fine art and museums

SKILLS & ABILITIES

• Strong customer service, interpersonal and public relations skills; ability to communicate effectively with individuals of varying social and cultural backgrounds, children and families. Knowledge of arts and cultural audiences preferred.

• Clear and effective verbal/written communication skills, poise under pressure

• Dependability, flexibility, adaptability

• Basic computer and office skills (processing transactions, checking email and phones)

• Ability to represent the museum with a high level of integrity and professionalism, adhere to museum policies and support management decisions in a positive, professional manner

COMPENSATION: This is a part time hourly position starting at $16/hr.

The Newport Art Museum is an equal opportunity employer. For more information about the position and the Newport Art Museum, please visit our website www.newportartmuseum.org. This position is a part-time position with state minimum sick and personal time. Applications will be accepted until the position is filled.

The Newport Art Museum & Art Association, established in 1912, educates and inspires a diverse audience by collecting, preserving, exhibiting and interpreting historic and contemporary visual arts of the highest quality with an emphasis on the rich heritage of the Newport region, and integrates appreciation for the arts and art-making into all its programs. The Museum is fully accredited by the American Association of Museums.

Job Type: Part-time

Pay: $16.00 per hour

Benefits:

• 401(k) matching
• Employee discount

Work Location: In person