What are the responsibilities and job description for the Field Service Technician position at Newman Tractor?
The Role:
Newman Tractor is a rapidly growing heavy equipment company that believes that no organization is any better than the people who work for it. Therefore, it is the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do. Newman Tractor is seeking a Field Service Technician that is dedicated to growing their skills and growing within Newman Tractor.
Who You Are:
- Teammate with a dream to advance your technical career.
- Self-motivated to complete projects and maintain professionalism.
- A drive to want to deliver the best service to our customers possible.
What You’ll Do:
- Provide assistance to Service Department for vehicles and equipment.
- Observe, listen and learn from the Service Manager.
- Follow check lists, ensuring all critical parts are examined.
- Responsible for writing complete repair descriptions on work order, including correct model and serial number of equipment and hour meter reading.
- Examine and adjust protective guards, loose bolts, and specified safety devices on trucks as needed.
- Test-drive vehicles to ensure that they run smoothly.
- Operate equipment as needed to diagnose and repair.
- Tag all warranty parts and returns to Warranty Administrator.
- Develop and maintain positive relationships with customers to increase overall customer happiness.
- Must keep up with spending and travel receipts. Expense reports must be turned in weekly.
Experience:
- Experience with online parts and service manuals as well as diagnostic software.
- Diesel Mechanic College preferred or equivalent work experience.
- High School Diploma or equivalent.
- Excellent customer service skills and experience.
If you have experience in any of these, even better…
- At least 1 year of mechanical experience preferred.
- CDL Certification or desire to acquire certification preferred.
Note: This position description is not designed or intended to provide a comprehensive listing of all activities, duties or responsibilities that are required to perform effectively in this role. The specific content and requirements of this position may change or vary from time to time.