Field Technician

Primary Objective: Syracuse, NY Area

The Field Technician is responsible for troubleshooting, completing installations, and performing unscheduled repairs and scheduled maintenance on equipment based upon customer demand and need; and providing complete customer satisfaction politely and professionally. At Empire Petroleum Services, we believe in helping our employees and customers thrive. We're not just offering jobs – we're offering the opportunity to be part of something bigger, to make a real impact, and to grow both personally and professionally.

Job Responsibilities:

• Effectively analyzes problem situations about breakdowns of customer equipment and recommends to the customer actions necessary to correct the situation.
• Exhibits a professional demeanor and promotes goodwill between the company and customers by providing a superior level of customer service.
• Observes, analyzes, and determines corrective course of action for service and repair of customer equipment.
• Performs necessary repairs to correct analyzed situations in a professional and productive manner.
• Performs scheduled maintenance on equipment for contracted customers according to Company policies and procedures.
• Opens and closes work orders with Dispatch, provides service repair narratives (written and verbal) for customer, and submits paperwork for time worked and repairs completed in a neat, accurate and timely manner.
• Accounts for 100% of paid time.
• Maintains part inventory and supplies in van.
• Maintains service van to ensure that it is clean, organized, and hazard-free inside and out.
• Performs factory-authorized modifications per specifications.
• Responsible for maintaining personal tools required for performing the job effectively and safely.
• Performs related duties as assigned or as the situation dictates.

Job Requirements:

• A minimum of a high school diploma/GED and/or one to three years of mechanical and electrical experience in a similar environment, or equivalent college or vocational education.
• Excellent people skills and verbal communication required.
• Knowledge of reading schematics and manuals.
• Knowledge of mechanical and electrical equipment.
• Ability to read and interpret schematics and understand necessary service and training manuals.
• Ability to understand and follow verbal and/or demonstrated instructions.
• Ability to maintain a good understanding of industry innovations and product availability to make recommendations based on customer needs.
• Ability to safely operate personal hand tools.

Benefits:

• Competitive compensation packages.
• Comprehensive health and wellness benefits.
• Paid training, take home company vehicle, cell phone stipend.
• Professional development opportunities.
• Employee recognition programs.
• Medical, 401(k) match, paid holidays and paid vacation.

Physical Requirements:

• This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling and climbing all day. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Must obtain and maintain a DOT Medical Certification
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Referral program
• Retirement plan
• Vision insurance