Sr. Research Operations Specialist

Our Partner is seeking a full-time Research Operations Specialist that has 6 years or more of experience in conducting comprehensive searches within client repositories, as well as searching archived records in response to Freedom of Information Act (FOIA), Privacy Act requests, Congressional inquiries, and in support of Office of General Council investigations. We desire candidates with significant work experience in the Intelligence Community (IC). The work will be done as member of a search team in the Herndon, VA area. 

The mission of the team is to run queries and do in-depth searches to provide retrievable copies of document(s) collected or produced by the customer, that will be used by our team of Information Review and Release Analysts. The right candidate must have significant prior customer knowledge and relatable experience that they are able to utilize in order to perform the searches. He or she will then analyze the results to determine applicability of the documents to the requests, providing results in accordance with customer guidelines. 

Responsibilities

• Review, organize, and analyze documents for production in response to requests for information from government agencies, commercial entities and private citizens
• Ensure the searches cover the entire scope of the request
  • Reduce or eliminate duplicate records/documents
  • Document details of queries/searches performed and record the results
• Submit requests to the scanning team to scan any documents needed for research
• Assist with the training of newly hired search team members, as requested
• Collaborate with supervisory client POCs to recommend and implement changes that improves processes, workflows and standard operating procedures
• Work an 8-hour shift between 6:00AM -6:00PM, Monday-Friday
• Infrequently provides surge support outside of normal office hours for short-fused emergent requests

Requirements

• TS/SCI FSP Clearance
• 6 or more years of experience searching/querying databases with the ability to quickly adjust to new systems
• A Bachelor’s degree in any liberal arts, scientific or technical discipline will be considered equivalent to 3 years of relevant experience. A Master’s degree is equivalent to an additional year of experience.
• A driven self-starter who collaborates with client QA/QC staff and has the capability to recommend and to adapt to new processes
• Participate in the training of newly assigned search team members
• Must be a team player willing to collaborate and develop robust relationships with clients, colleagues and technical teams
• Skilled in time management with the ability to prioritize competing tasks and multitask in order to meet tight deadlines
• Goal-oriented individual who is able to apply critical thinking and provide out of the box solutions
• Experience with data calls and quick reaction tasks
• Ability to communicate effectively with peers and various management levels delivering a proactive experience and approach to high quality services for all stake holders

Desired Skills

• Prefer someone with degrees or experience in Information Management, Library Sciences or Records Management
• Experience with quick reaction tasks (for example, searches in response to litigation)
• Experience creating search terms using Boolean, Lucene or Structured Query Language

About Us
For more than 20 years, NewGen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ