What are the responsibilities and job description for the Gamer Zone Operations Manager position at Newegg and Careers?
We are seeking a highly motivated Marketing Operations Manager to support the Newegg Gamer Zone, located on the first floor of our headquarters in Diamond Bar, CA.
This role is responsible for executing on-site operations and activations for this experiential space, which is open to the public. The Gamer Zone serves as a showcase for the latest gaming technology, vendor partnerships, and community engagement initiatives.
You will be stationed in the Gamer Zone to assist with activations, provide hands-on technical support, and ensure a seamless and engaging experience for employees, vendors, VIP guests, and visitors.
Key Responsibilities
- Gamer Zone Facility & Experience Management
- Ensure the Gamer Zone remains visually compelling, organized, and aligned with marketing campaigns and vendor partnerships
- Maintain marketing assets, demo products, prizes, and equipment inventory within the space
- Deliver a professional, welcoming, and elevated experience for all visitors
- Technical Support & System Management
- Set up, configure, and maintain gaming PCs, consoles, monitors, and peripherals
- Ensure all systems are fully operational and optimized for peak performance
- Troubleshoot hardware, software, and network connectivity issues in real time
- Install game updates, patches, firmware, and system upgrades as needed
- Perform routine equipment inspections and basic preventative maintenance
- Confidently swap or upgrade PC components (GPU, RAM, SSD, cooling systems, etc.) when required
- Coordinate with internal IT teams or external vendors for advanced technical issues
- On-Site Event & Activation Execution
- Assist with employee engagement events such as tournaments, and team-building gaming nights
- Support public activations and experiential marketing initiatives
- Coordinate demo setups for visiting vendor partners
- Serve as a host for VIP guests, influencers, and partners touring the facility
- Community Building & Content Support
- Prepare the Gamer Zone for livestreams
- Manage internal sign-ups, leagues, and leaderboards to foster employee engagement
- Collaborate with the marketing team to support broader brand campaigns
Qualifications
- 2 years of experience in experiential marketing, showroom or facility management, technical event operations, or a similar hands-on, customer-facing environment
- Strong hands-on knowledge of PC hardware and gaming systems
- Proven ability to troubleshoot hardware, software, and networking issues independently
- Professional, confident, and hospitality-oriented presence — you are the “face” of the Gamer Zone
- Highly organized with strong attention to detail
- Deep familiarity with competitive gaming titles and esports culture
- Must be available to work on Saturdays as part of the regular work schedule
supervisorrole : N/A
Mental Functions: Decisions may affect a work unit or area within a department. May contribute to business and operational decisions that affect the department. This position performs a variety of routine duties within established policies and procedures or by referral to supervisor's guidelines.
Physical Functions: Sitting required 90% of the time. Walking and standing required 5% of the time respectively. No heavy lifting required. Constant keyboarding and telephone usage.
Work Environment : Standard office working environment
Equipment Used : Standard office tools and Laptop
Language Skills : Must be able to speak, read, write and comprehend English.
Travel Requirements : N/A
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