Assistant Technology Director

Newcomerstown Exempted Village Schools Job Title: Assistant to the Director of Technology Reports To Director of Technology Applicants should submit a letter of intent and resume to dustin.murray@staff.nctschools.org with the subject "Tech Assistant, along with completing an application at the board of education offices located at 702 S. River St. Newcomerstown. General Description: The Assistant to the Director of Technology works collaboratively to create the best technology experience for instruction and district operations. The applicant should exhibit an aptitude for troubleshooting technical problems and proficiency in following instructions. Knowledge of basic computer repair and networking is a plus. Responsibilities include training employees, planning, addressing, and resolving problems. This position will be on a 260 day contract, 20 days vacation, and benefits. A standard work week is Monday through Friday, 7:30 am - 4:00 pm,. Depending on workload/projects, weekends may be considered. Compensation will be based on education and experience. Essential Duties and Responsibilities Technical Support ● Deploy, configure, and maintain district technology assets as authorized by the Director of Technology. ● Provides troubleshooting for all hardware/software/network incidents by independently researching solutions and conferring with colleagues to resolve problems quickly, efficiently, and professionally. ● Monitor and report on service request tracking system status, identify workload trends, and identify problems. ● Responsible and accountable for maintaining current and up-to-date knowledge of district systems and current operational policies, procedures, and best practices. ● Interacts with computing systems and guides staff on security best practices. ● Conduct training sessions for certificated staff to integrate technology into the instructional program. ● Keeps informed of recent trends in technologies, which may include self-guided training opportunities, in addition to training opportunities provided by the district. ● Maintain proper certifications to service district technology assets and adhere to district and business partner guidelines. ● Generate reports to assist decision-making by supervisors. Service Requests ● Resolve service requests from the service ticket tracking system in priority order while maintaining customer service and performance objectives. ● Provide user training or support to reduce repeat incidents, and follow up to ensure service request resolution. ● Identify recurring incidents and recommend problem resolution to supervisors. ● Maintain a good working relationship with employees of the district. Knowledge Management ● Refer to the department knowledge base when researching solutions to incidents and problems. ● Research solutions to incidents and problems using external resources. ● Contribute solutions to recurring incidents in the department knowledge base. ● Create documentation for staff professional development purposes. ● Mentor and train supplemental and seasonal staff. Asset Management ● Inventory all hardware and software using automated tools and manual audits.● Request materials and parts required for repairs Other duties may be assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. IEducation and/or Experience Two year certificate from college or technical school or two or more years of related experience and/or training or equivalent combination of education and experience preferred. Language Skills Ability to read, write and comprehend simple instructions, short correspondence and memos. Ability to effectively present information in one-on-one and small group situations to staff, students and administrators. Ability to communicate effectively with students, parents, colleagues and administration. Ability to respond to common inquiries or complaints from students, parents, agencies, teachers or members of the school community. Ability to communicate complex technical topics to people of many knowledge levels, in groups and individually. Ability to facilitate group discussions. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Reasoning Ability ● Demonstrates initiative. ● Works independently and collaboratively in groups. ● Good problem-solving and analytical skills ● Relies on experience and judgment to plan and accomplish goals ● Demonstrates proficiency in basic troubleshooting techniques ● Manage projects and coordinate interdependencies between tasks. ● Ability to prioritize tasks received. Other Skills and Abilities: Ability to maintain composure under stressful conditions. Ability to develop effective working relationships with students, staff and the school community. Ability to perform duties with awareness of all district requirements and Board of Education policies. Ability to speak clearly and concisely in written or oral communication. Ability to drive to district locations to service equipment as required. The following knowledge or skills are desirable but not required: ● Google GSuite ● Google ChromeOS ● Linux OS ● Network troubleshooting ● OSI Model for network ● IP telephony support ● 802.11 wireless technology and troubleshooting ● Cat5/6 cabling, termination, and wire management ● Electronics troubleshooting ● Web Design ● Knowledge of physical security systems. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, talk or hear, and use hands and arms. The employee is frequently required to walk, sit, handle, or feel objects, equipment, or controls. The employee is occasionally required to climb or balance and stoop, kneel, crouch, crawl, and lift. Specific vision abilities required by this job include close vision and peripheral vision. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Physical demands of the summer will be higher as computers and other assets are often redistributed and moved. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The employee will regularly work indoors and occasionally work outdoors. The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.