What are the responsibilities and job description for the Dispatch Supervisor position at NewCold?
We are seeking a hands-on Dispatch Supervisor to lead outbound shipping and dispatch operations in a temperature-controlled warehouse environment. This working leader ensures that all customer orders are accurately picked, staged, verified, and loaded on time while maintaining strict safety, quality, and cold chain standards.
This role partners closely with warehouse, inventory, transportation, and maintenance teams to drive operational efficiency and compliance in a fast-paced environment.
Key Responsibilities
Operational Leadership
Supervise daily outbound and dispatch operations including dock activity, staging, and trailer loading
Lead and mentor team members through active floor presence and engagement
Assign work, monitor productivity, and ensure shipping deadlines are met
Coordinate dock scheduling and transportation movements (inbound/outbound)
Communicate effectively with drivers, carriers, and internal departments
Quality & Compliance
Verify product, quantities, documentation, and load accuracy
Ensure all loads meet temperature control and cold chain standards
Perform outbound quality checks and resolve shipping discrepancies (misloads, shortages, damage)
Maintain dispatch logs, shipment records, and verification documentation
Support audits, inventory checks, and compliance inspections
Enforce company policies, safety standards, and operational procedures
Team & Administrative Oversight
Train and onboard new team members
Manage timecards, attendance tracking, PTO approvals, and payroll accuracy
Monitor performance and provide coaching to improve efficiency and accuracy
Participate in daily operational meetings and provide performance updates
Identify workflow improvements to enhance productivity and reduce errors
Physical Requirements
Ability to lift, push, or pull up to 50 lbs at times
Ability to stand, walk, bend, and move throughout shift
Ability to operate material handling equipment (forklift/pallet jack)
Must wear required PPE (freezer suit, gloves, hearing protection)
Additional Information
May require evening, weekend, or flexible scheduling
#NCAJ
This role partners closely with warehouse, inventory, transportation, and maintenance teams to drive operational efficiency and compliance in a fast-paced environment.
Key Responsibilities
Operational Leadership
Supervise daily outbound and dispatch operations including dock activity, staging, and trailer loading
Lead and mentor team members through active floor presence and engagement
Assign work, monitor productivity, and ensure shipping deadlines are met
Coordinate dock scheduling and transportation movements (inbound/outbound)
Communicate effectively with drivers, carriers, and internal departments
Quality & Compliance
Verify product, quantities, documentation, and load accuracy
Ensure all loads meet temperature control and cold chain standards
Perform outbound quality checks and resolve shipping discrepancies (misloads, shortages, damage)
Maintain dispatch logs, shipment records, and verification documentation
Support audits, inventory checks, and compliance inspections
Enforce company policies, safety standards, and operational procedures
Team & Administrative Oversight
Train and onboard new team members
Manage timecards, attendance tracking, PTO approvals, and payroll accuracy
Monitor performance and provide coaching to improve efficiency and accuracy
Participate in daily operational meetings and provide performance updates
Identify workflow improvements to enhance productivity and reduce errors
Physical Requirements
Ability to lift, push, or pull up to 50 lbs at times
Ability to stand, walk, bend, and move throughout shift
Ability to operate material handling equipment (forklift/pallet jack)
Must wear required PPE (freezer suit, gloves, hearing protection)
Additional Information
May require evening, weekend, or flexible scheduling
#NCAJ
Salary : $51,370 - $67,831