What are the responsibilities and job description for the Newcoast Business Manager position at Newcoast?
OVERVIEW: This position exists to demonstrate the advantages and benefits of Newcoast Financial Services products and to strategically position the company in the marketplace. The Marine and/or RV Business Manager must recognize that business is built on customer satisfaction and devote him/herself to exceeding the customer’s expectations.
KEY TASKS:
- Communicate with customers to discuss loans, rates, payments, benefits of financing, etc.
- Recommend the purchase of all ancillary products, including extended product protection, insurance coverage, etc.
- Gather credit application, secure approval, and communicate the rates/terms with the customer.
- Develop a strong relationship with the Territory Relationship Managers.
- Develop long-term relationships with customers and dealer/broker partners.
- Acquire full knowledge of complete loan and ancillary products available.
- Implement daily process to improve selling principles, including prospecting for new customers and follow-up on customers previously contacted. Utilizes Footsteps Lead Management System to ensure appropriate contact follow-up.
- Project a professional and knowledgeable image to all customers.
- Foster team building and inter-company member support.
KEY QUALITIES:
- Competitiveness
- Willingness to learn
- Aggressiveness
- Resilience
- Adaptability
KEY RESULT AREAS:
- Quarterly and Annual sales goals
- Total sales dollars (volume)
- Closing ratios
- Profitability to volume ratios
- Timeliness/accuracy of paperwork
- Customer follow-up/prospecting
- High ESC penetration
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