Concierge

Title: Front of House Associate

Job Type: Part-Time / Per Diem

Schedule: Three times a week

Job Description

The Front of House Associate serves as a welcoming and helpful presence for residents, guests, visitors, and staff at Newbury Court. This position supports several areas of the Front of House operation and will be trained to assist with concierge services, package delivery, transportation, and parking lot operations.

The ideal candidate provides excellent customer service, communicates clearly, and enjoys working with older adults in a fast-paced environment. The Front of House Associate must be comfortable moving between different responsibilities based on the needs of the campus.

Essential Responsibilities

• Provide a warm, welcoming, and professional experience for residents, guests, visitors, vendors, and staff.
• Assist at the Concierge Desk by greeting visitors, answering phones, directing calls, and providing information and assistance.
• Receive, organize, and distribute resident and staff packages and deliveries.
• Drive Newbury Court vehicles as needed to assist with resident transportation and other campus-related needs.
• Assist with directing vehicles and traffic in the parking lot, particularly during busy periods and special events.
• Provide directions and assistance to residents and visitors throughout the campus.
• Assist with campus events and other Front of House activities as needed.
• Communicate effectively with residents, families, visitors, vendors, and staff.
• Serve as a point of contact during emergencies and follow established emergency procedures, including contacting 911 or appropriate staff when necessary.
• Maintain resident privacy and confidentiality and comply with HIPAA regulations.
• Conduct interactions with residents, contractors, vendors, and the public in a professional and ethical manner.
• Perform other duties and projects as assigned.

Qualifications

• High School Diploma or equivalent preferred.
• Previous experience in customer service, hospitality, reception, concierge, transportation, or a related field preferred.
• Excellent customer service and communication skills.
• Comfortable working with older adults and interacting with residents, families, visitors, and staff.
• Basic computer skills and ability to learn company systems and procedures.
• Ability to multitask and work effectively in a fast-paced environment.
• Ability to work independently and use good judgment when responding to resident and visitor needs.
• Valid driver's license and a safe driving record required for driving responsibilities.
• Must be able to work both independently and as part of a team.
• Must be willing to be trained in multiple Front of House functions, including Concierge, package services, driving, and parking lot assistance.

Requirements

• Availability to work a flexible schedule, including weekends and holidays as needed.
• Employees are expected to work a minimum of one holiday shift per year. Holidays may include New Year's Day, Thanksgiving, Christmas, Memorial Day, Patriots' Day, Independence Day, and other designated holidays.
• Ability to stand, walk, and move throughout the campus as required by the position.

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible schedule
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement

Work Location: In person

Salary : $20