Concierge

Job Title: Concierge

Job type: Part-time

Pay: 20 hourly

Schedule: Wednesday, Friday, Saturday and Sunday from 3:30pm-12am

Job Description

The Concierge acts as an ambassador, whose excellent customer service is the top priority. Newbury Court is a 24X7 operation divided in 3 shifts, which makes the Concierge Desk the communication center of the campus. The Concierge is the facilitator between residents and staff, resident and visitors, resident and callers, and emergency personnel both inside and outside the company. The Concierge works in a fast-paced environment, characterized by frequent interruption by phone and visitors and intermittent work on the computer.

Qualifications

• High School Diploma or Equivalent
• 3-5 years in office, reception or customer service position that required clear communication with residents/office staff, and personal interface with visitors, vendors, and contractors.
• Must have computer skills to access the company’s Portal, accomplish tasks such as work orders and away forms, communicate effectively with residents and co-workers, and assist residents as needed.
• Must have ability to communicate effectively with residents and staff.
• Greet guests as they enter the building and have them sign in. Direct guests to residents or staff as appropriate. Accept and dispense packages and other deliveries to residents and staff.
• Answer all incoming phone calls and direct them to residents or staff as appropriate. Take messages and follow-up as needed.
• Serve as the main point of contact for emergencies in the building, including calling 911 and other on-call staff members.
• Take reservations for the guest suites, completing the appropriate paperwork. Check-in guests upon arrival, making sure the suite is ready for them. Process check-out, making sure the keys are returned and payment is made or on file.
• Act as a Liaison between the residents and the Maintenance, Housekeeping and IT Departments. Enter work orders for services to be performed and follow-up as necessary. Be able to use own judgement to request immediate action by such departments in case of emergency.
• Respect each resident’s rights and confidentiality and comply with HIPPA regulations.
• Conduct business relationships with residents, contractors, vendors, and the public in an ethical manner.
• Projects as assigned: data entry, file maintenance, report creation, filing
• Enjoys working with older adults in a fast pace environment

Requirements

• This is a full-time, second shift position.
• Work a minimum of 1 holiday shift per year: This includes, but are not limited to: New Year ’s Day, Thanksgiving, and Christmas. (This could be waived in lieu of 4th of July, Patriot’s Day, Memorial Day, etc.)

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible schedule
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement

Work Location: In person

Salary : $20