What are the responsibilities and job description for the Client Support Associate position at Newbern Excel?
We are a well-renowned customer acquisition, customer support, holdings and business development service provider across the Dallas area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our Client Support Associate is the heart of what we do for our clients!
We specialize in identifying and nurturing businesses with high growth potential across various industries. Through strategic investments and partnerships, we provide the resources and guidance companies need to excel. Our mission is to create lasting value for our stakeholders by fostering innovation and driving progress within our portfolio.The main goal of our Client Support Associate is to ensure excellent customer service standards, appropriately and accurately answer inquiries, and complete sales / contract transactions to those inquiring customers. Our Client Support Associate thinks fast on their feet, possesses contagious energy, and maintains a high level of confidence in their knowledge and expertise with people.
Responsibilities:
We pride ourselves in offering room for growth, comprehensive training training with experts in business development, company holdings, growth and service oriented success, and competitive earnings with profit sharing opportunities. We specialize in identifying and nurturing businesses with high growth potential across various industries. Through strategic investments and partnerships, we provide the resources and guidance companies need to excel. Our mission is to create lasting value for our stakeholders by fostering innovation and driving progress within our portfolio.The main goal of our Client Support Associate is to ensure excellent customer service standards, appropriately and accurately answer inquiries, and complete sales / contract transactions to those inquiring customers. Our Client Support Associate thinks fast on their feet, possesses contagious energy, and maintains a high level of confidence in their knowledge and expertise with people.
Responsibilities:
- Identify our customer's needs and recommend appropriate products and services that are individualized to their preferences
- Sustain and maintain relationships with all customer accounts based on trust and loyalty
- Be an expert in all product and service offerings, to better ensure appropriate customer support in handling questions and concerns
- Keep a spotless record of client and customer interactions and maintain records in accordance with company policy using our CRM software
- Work cohesively with other Entry Level Customer Support Associate and other internal team members to ensure all goals are met
- Initiative: ethical, optimistic, adaptable, self-starter
- Organization Skills: attention to detail, time management, self-management
- Learning: student mentality, learning attitude, learns from other Customer Support Associate
- People Skills: professional, exemplary written and verbal, customer-focused
- A High School Diploma or GED equivalent is a must
- 1 years of experience is highly recommended, but not required
- Confident in an entry-level position and a learning environment with mentorship from other Customer Support Representatives and upper-level management
- Experience in a hospitality, warehouse, or team-focused environment is highly desirable
- Comfortability in a fast-paced environment