IT Support Specialist

An IT Support Specialist is responsible for providing technical assistance and support to employees or customers experiencing hardware, software, network, and computer-related issues. The role involves troubleshooting technical problems, maintaining IT systems, installing and configuring equipment, and ensuring users can work efficiently with minimal technical interruptions.

• Provide technical support to users through phone, email, chat, or in person.
• Troubleshoot computer, software, printer, and network connectivity issues.
• Install, configure, and maintain computers, laptops, applications, and peripheral devices.
• Set up user accounts, passwords, email accounts, and access permissions.
• Diagnose and resolve hardware and software problems.
• Monitor IT systems and escalate complex technical issues to senior IT staff.
• Maintain accurate records of support requests, troubleshooting steps, and resolutions in a ticketing system.
• Assist with software updates, system upgrades, backups, and security patches.
• Educate users on IT procedures, cybersecurity best practices, and software applications.
• Maintain IT inventory and ensure company equipment is functioning properly.
• Follow company policies for data protection, access control, and information security.

• Strong troubleshooting and problem-solving abilities.
• Good verbal and written communication skills.
• Knowledge of Windows, macOS, Microsoft 365, and common business applications.
• Basic understanding of computer hardware, networking, and internet connectivity.
• Familiarity with help desk ticketing systems and remote support tools.
• Ability to explain technical issues in simple terms.
• Strong customer service, organization, and time-management skills.

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