What are the responsibilities and job description for the Customer Care Representative position at NewAge Industries Inc?
The primary responsibility of this position is to support the company’s customers through business transactions. The Customer Care Representative will work closely with other NewAge team members both internally and externally in supporting sales functions and opportunities with NewAge Industries customers. This individual will also work closely with other NewAge departments acting as the liaison between these departments and the customer while using positive communication and cooperation.
Key Job Responsibilities:
- Primarily responsible for business transactions using customer portals to include but not limited to: order entry, expedition, confirmation; contract review (quotations/pricing/availability), samples, advanced shipping notice; invoices; returns/exchanges and customer complaints
- Supports customer requirements by overseeing the internal flow and completion of customer requests with a sense of urgency
- Provides fundamental technical assistance to customers regarding NewAge and AdvantaPure products and applications for NewAge and AdvantaPure products
- Enters and manages repeat custom orders to completion
- Enters and manages Hose Assembly quotations and orders to completion
- Maintains customers’ records in MRP and CRM systems (opening accounts, keeping existing account information current, etc.)
- Follows-up on all quotes, tracks new opportunities and lost sales
- Utilizes processes such as computer technology to multi-task in handling high volume of phone, fax, and email activities
- Has a complete understanding of the customers’ business requirements
- Subject matter expert of NewAge’s and AdvantaPure's products, markets and competitors
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Education, Skills and Experience Requirements:
- High school diploma or general education degree (GED), Associate’s or Bachelor’s degree a plus
- 2-3 years minimum customer service experience preferred
- Experience working with customers and sales channels from various countries a plus
- Strong team player and collaborator with all departments
- Excellent multitasking, problem solving and organizational skills
- Strong customer orientation and drive to effectively meet customer requirements
- Excellent interpersonal and communication skills (via phone and email)
- Proficient in MS Office including Word, Excel, PowerPoint