Technical Writer HVAC

Required Technical Skills
Madcap, basic HTML
Microsoft Applications: Visio, Word, Excel, PowerPoint, Paint, Snipping Tool

Desired: SolidWorks, PLM Applications such as Agile and Enovia, SharePoint

Working Skills
Use existing Madcap templates to design additional procedural content.
At least a basic understanding of Engineering workflow and PLM processes.
Ability to create process maps that correlate to procedural tasks for end users.
Ability to synthesize existing information and transform it into user content.
Ability to take notes and apply work direction when given.
Apply Madcap styles to content; ability to modify styles globally as needed.
Ability to be self-driven, interview SMEs, and conduct content reviews.
Ability to solve technical problems.
Ability to review software applications and formulate productive questions to increase understanding for documenting processes.
Ability to navigate software applications and quickly learn how to use them.
Ability to apply attention to detail when developing content (consistent language, use snippets, format screen images according to established standards).
Ability to work with screen images through Madcap, renaming, using Snipping Tool and Paint to edit for consistent appearance.
Research advanced technical data and develop procedures through source content, interviews, on-site visits, and production observations.

Leadership Skills
Provide leadership support, training, and assistance to junior-level technical writers on projects and processes, and report project status to senior management.
Proof and edit documentation of other writers for conformance to style and format.
Provide consultation and support to senior management on special projects, process changes, and strategies.
Schedule and conduct review meetings to approve new or revised publications.
Develop and revise style guides to meet the company's specific needs and lead efforts on internal and external process improvements.

Required Knowledge, Skills, and Abilities
Training and guidance to junior-level technical writers toward project delivery.
When appropriate, serve as a lead on special projects beyond documents by working collaboratively with senior management to define the scope of work and budget to meet project deliverables.
Proficiency with authoring and desktop publishing tools, specifically MS Word, Excel, Adobe Creative Suite (InDesign, Adobe Acrobat, Illustrator, Photoshop).
Knowledge of Microsoft 365 products, including Outlook, Microsoft Teams, OneDrive, SharePoint
Ability to gather and assess documentation to create and update user documentation in compliance with Engineering technical input, best practices, and department standards.
Has a high technical aptitude for translating highly technical concepts into understandable content for the end user.
Ability to balance work volume and quality and appropriately escalate potential risks and issues to management.
Must be able to work independently and collaborate with a team to publish high-quality technical documentation.

Preferred Knowledge, Skills and Abilities
Understanding of Engineering and Design practices, product creation, and product lifecycle management; working knowledge of PLM systems and CAD applications such as SolidWorks. See Essential Duties and Responsibilities for additional needs.

Work Environment
This position will primarily work in an office setting. Working conditions are comfortable, with a noise level that is usually quiet.
Occasional visits to manufacturing and/or field service offices may occur. Occasional business travel, as needed.

Qualification:
Bachelor's Degree or Equivalent Experience
English, technical communication, or professional writing