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Office Assistant 3 (Calculations), WCB Item #2580

New York State Workers' Compensation Board
Schenectady, NY Full Time
POSTED ON 9/26/2025
AVAILABLE BEFORE 10/25/2025
Duties Description

  • Under the direction of a Financial Analyst I (SG 23) within the Office of Financial Services/Accounting/Accounts Receivable, the position will assist in maintaining customer accounts. Specific Duties include, but are not limited to:
  • Answering emails sent to the shared billing email account
  • Responding to employers'/customers' requests for electronic payments
  • Registering employers/customers in the WCB Customer Portal for ACH Debit payments
  • Creating items requested in the Statewide Financial System (SFS)
  • Updating employer/customer addresses in SFS
  • Creating new customers in SFS
  • Processing bi-weekly statements
  • Assisting the Deposit Desk with deposit review and zero deposits for checks as needed
  • Reassessment of Offer of Settlements that are paid in full in the Compliance Database (IC2)
  • Email Default Notices to employers who defaulted on payment plans
  • Entering Statement Holds per the Bankruptcy report in SFS
  • Registering for Vendor/Supplier ID as requested in SFS

Minimum Qualifications

Candidates must be reachable on the appropriate Civil Service eligible list.

OR

Candidates must have at least one year of permanent competitive service in a title designated as appropriate for transfer in accordance with Section 70.1 of the Civil Service Law.

Additional Comments

Please Note: This position requires both in-office and remote work. A hybrid telecommuting schedule can be discussed with the hiring manager during the interview.

We offer a work-life balance and a generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off

  • Thirteen (13) paid holidays annually.
  • Thirteen (13) days of paid vacation leave in year one, increasing to 20 days with additional years of service.
  • Five (5) days of paid personal leave annually.
  • Thirteen (13) days of paid sick leave annually for PEF/CSEA and eight (8) days paid sick leave annually for M/C.
  • Annual professional leave and educational leave opportunities for eligible staff.

Health Care Benefits

  • Eligible employees and dependents can choose from a variety of affordable and generous health insurance programs.
  • Family dental and vision benefits at no additional cost.

Additional Benefits

  • Public Service Loan Forgiveness (PSLF).
  • Enrollment in the New York State pension system which has earned the distinction of being one of the best-managed and best-funded plans in the nation OR Optional Retirement Defined Contribution Plan with 8% salary match (eligibility requirements apply).
  • NYS Deferred Compensation and an exclusive 403(b) Optional Retirement Savings Plan.
  • Paid Parental Leave for all employees and Paid Family Leave (M/C Only).
  • Eligibility for various life insurance options.
  • Access to NY 529 and NY ABLE College Savings Program
  • Flexible Spending Program, which allows employees to set aside pre-tax payroll deductions for eligible health care and dependent care expenses.

For new State employees appointed to graded positions, the annual salary is the hiring rate (beginning of the Salary Range) of the position. Promotion salaries are calculated by the NYS Office of the State Comptroller in accordance with NYS Civil Service Law, OSC Payroll rules and regulations and negotiated union contracts.

The Workers’ Compensation Board (Board) is an equal opportunity employer. The Board does not discriminate based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy-related conditions), predisposing genetic characteristics, familial status, marital status, status as a victim of domestic violence, or other applicable legally protected characteristics. The Board is dedicated to eliminating injustices and ensuring diversity in our workforce so we can better serve our staff and create a space where all feel safe to be themselves. To help meet those goals, we encourage applicants from marginalized communities to apply. We are looking for candidates who are committed to working in and contributing to an environment that fosters a sense of belonging, as well as inclusion, and celebrates people of all backgrounds, identities, experiences, and perspectives.

We are happy to provide reasonable accommodations during the hiring process. If you have a disability or special need that requires a reasonable accommodation, please send a request to officeofgeneralcounsel@wcb.ny.gov.

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