Business Systems Analyst 1/Trainee (NYHELPS); Central Office

Duties Description

The Office of Mental Health is recruiting for a Business Systems Analyst 1 or Trainee level position to join the Division of Medical Informatics. The Business Systems Analyst 1 will serve as a liaison between OMH clinical and business stakeholders in order to elicit, analyze, communicate, and validate requirements for changes to clinical business processes, policies, and information systems including OMH help desk support of clinical programs.

Specific duties include, but are not limited to, the following:

• Conduct general research and information gathering related to business requirements for improvement or automation of simple business processes or functions.
• Participate in bureau and/or project tasks related to multiple areas including but not limited to EHR Design, Implementation and Support, Health Information Management and Record Review, Low Code Development, Report Design and Visualization Development, Testing, Training, Project Management and Logistic Coordination.
• Researching and documenting the current or "as-is" state of the relevant business process or function.
• Provide technical assistance for OMH Central Office and facility staff, and the end users for OMH IT systems.
• Utilizing basic requirement elicitation techniques such as individual interviews, surveys, and documentation reviews to develop workflow processes.
• Create reports and/or flow charts describing current business workflow and processes.
• Assist in gathering requirements for larger more multi-faceted projects or systems and internal or external interfaces with these systems; creating process, data, or other models utilizing modeling techniques requiring a lower level of training and experience.
• Function as a recording analyst on more complex projects.
• Conduct specific system tests utilizing test scenarios developed by senior analysts.
• Train end user staff on new procedures and software.
• Create training and procedure manuals for end users.
• Performing post implementation review and assessment.
• Identify, analyze, and resolve issues for existing systems resulting from errors detected during implementation or in production.
• Actively support users of OMH Clinical Software by maintaining a rotation on the MI Support helpdesk.
• Provide real-time support for approved telecommuting staff by maintaining a rotation on the Remote Access helpdesk.
  
  

Minimum Qualifications

Non Competitive HELPS:

BSA1 (Journey Level, $66,591): *Six years of business analysis experience including:

• using business analysis techniques to elicit requirements as the foundation for the solution to the organizations business needs;
• using business analysis techniques for the purpose of identifying solutions aimed at improving the efficiency and effectiveness of the system, business process, OR;
• describing in a comprehensive written document what the system, process, or product service must do in order to satisfy the established business requirement; this includes creating, updating, and maintaining documentation through the system development life cycle;
• validating requirements throughout the product or system development life cycle (SDLC) including all changes to the processes that would enable an organization to achieve its goals; OR
• verifying requirements throughout the product/SDLC to ensure they perform to the required specifications and are capable of achieving the design capabilities; this includes developing test plans and logical designs, testing the scenarios, reviewing test results, identifying constraints and risks, or communicating with stakeholders.
  
  

BSA Trainee 2 ($59,994): Five years of business analysis experience including the above specified:

BSA Trainee 1 ($53,764): *Four years of business analysis experience including the above specified.

• An associate degree may substitute for two years of experience; a bachelor’s degree may substitute for four years of experience; a master’s degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.
  
  

Transfer:

Candidates must have one year of permanent status as a Business Systems Analyst 1, and be eligible for lateral transfer OR be eligible to transfer via Section 70.1 of the Civil Service Law.

Additional Comments

Specific scheduled hours and telecommuting availability for this position will be discussed during the interview process. Please note, employees are required to apply and obtain approval through management to telecommute according to operational needs and Agency Telecommuting Program Guidelines.

The Mission of the New York State Office of Mental Health is to promote the mental health of all New Yorkers, with a focus on providing hope and supporting recovery for adults with serious mental illness and children with serious emotional disturbances. Applicants with lived mental health experience are encouraged to apply. OMH is deeply committed to supporting underserved individuals, organizations, and communities. To this end, OMH is focused on implementing activities and initiatives to reduce disparities in access, quality, and treatment outcomes for underserved populations. A critical component of these efforts is ensuring OMH is a diverse and inclusive workplace where all employees' unique attributes and skills are valued and utilized to support the mission of the Agency. OMH is an equal opportunity/affirmative action employer diversity and promotes a workplace in which individual differences are recognized, appreciated, and respected. The New York State Office of Mental Health is an equal opportunity/affirmative action employer.