Utility Analyst Trainee* OR Utility Analyst 1 (NY HELPS)

Description

Duties Description

The Utility Analyst 1 (Telecommunications) will work in the Office of Telecommunications and be involved in entry level tasks related to all aspects of telecommunications regulation. The Utility Analyst 1 (Telecommunications) will perform duties that include, but are not limited to:

• Processing tariff filings and routine petitions for transfers of assets.
• Inputting and analyzing data related to telecommunications carrier databases.
• Monitoring service quality.
• Analyzing customer service standards, financial metrics, and broadband deployment.
  
  

In addition, the incumbent will rotate through various concentrations in the Office of Telecommunications in order to obtain a comprehensive understanding of telecommunications regulations in New York State

Qualifications

Minimum Qualifications

General Public

Non-Competitive (NY HELPS)**:

For appointment to a Utility Analyst (Telecommunications) Trainee 1, you must have four years of experience dealing with telecommunications (telephone, internet, or video) in one of the following areas: telecommunications policy analysis or review; review of federal and state telecommunications rulemakings; review of telecommunications service quality performance, network reliability, or financing; review of telecommunications systems and services; review or performance of telecommunications customer service in a problem-solving capacity.

For appointment to a Utility Analyst (Telecommunications) Trainee 2, you must have five years of experience dealing with telecommunications (telephone, internet, or video) in one of the following areas: telecommunications policy analysis or review; review of federal and state telecommunications rulemakings; review of telecommunications service quality performance, network reliability, or financing; review of telecommunications systems and services; review or performance of telecommunications customer service in a problem-solving capacity.

For appointment to a Utility Analyst 1 (Telecommunications), Grade 18, you must have six years of experience dealing with telecommunications (telephone, internet, or video) in one of the following areas: telecommunications policy analysis or review; review of federal and state telecommunications rulemakings; review of telecommunications service quality performance, network reliability, or financing; review of telecommunications systems & services; review or performance of telecommunications customer service in a problem-solving capacity.

Substitution: an associate degree may substitute for two years of experience; a bachelor’s degree may substitute for four years of experience; a master’s degree may substitute for five years of experience; and a doctorate may substitute for six years of experience.

55-b/c

Candidates who are currently eligible, who meet the qualifications listed in the “Non-Competitive (NY HELPS)” section above are encouraged to apply. If interested in this position and applying using your 55-b/c status, please provide a copy of your current 55-b/c eligibility letter.

Public Administration Traineeship Transition (PATT) List

Candidates on the Public Administration Traineeship Transition (PATT) eligible list will be canvassed and do not need to apply to this posting.

Civil Service Eligible List

Individuals meeting the minimum qualifications who achieved any score on the most recent holding of the PCO Examination are encouraged to apply to this posting as the list will not be canvassed at this time.

Transfer

Current New York State employee with one year or more of permanent, competitive, or 55-b/c service as a Utility Analyst 1 (Telecommunications), Grade 18; OR current New York State employee with one year or more of permanent, competitive, or 55-b/c service in a qualifying title and eligible for transfer*** under section 70.1 or 70.4 of the Civil Service Law.

About The Department

Additional Comments

The New York State Department of Public Service (DPS or Department) works to: ensure safe, affordable, and reliable access to electric, gas, steam, water, and telecommunications services at just and reasonable rates for New York State customers, protect the natural environment, reduce greenhouse gas emissions via transmission and siting of renewable energy resources, and augment the resiliency of utility infrastructure. Learn more about DPS and how you can make a difference by checking out our video and more at: https://dps.ny.gov/employment-opportunities.

Additional Comments

• Successful completion of the two-year traineeship leads to appointment as a Utility Analyst 1 (Telecommunications), Grade 18.
• This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS). For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply.
  
  

At a future date, it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in an NY HELPS title, employees may take part in any promotion examination for which they are qualified.

• Candidates are encouraged to access GOT-IT on the Civil Service website (www.cs.ny.gov) to determine transfer eligibility.
  
  

This position will require at least 10% travel which may require possession of a valid driver’s license.

Equal Opportunity Employer

The Department of Public Service is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by contacting the Designee for Reasonable Accommodations (DRA) and Americans with Disabilities Act Coordinator which can be found under the Accessibility Link on the Department’s webpage at www.dps.ny.gov.