What are the responsibilities and job description for the Case Manager (Bilingual) position at New York Psychotherapy and Counseling Center?
Company Description
Named City and State's Top Place to Work in NY (2025) — Join a mission-driven mental health leader serving 15,000 clients each month!
Celebrating over 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) is a leader in community mental health, serving over 15,000 clients each month across four locations. We operate the largest mental health clinic in New York State and are committed to innovation and “caring for the community” through both in-person and telehealth services.
NYPCC is proud to be certified as a Platinum Bell Seal organization by Mental Health America — the highest distinction for workplace mental health. We were also named one of the Top Places to Work in New York in 2025, reflecting our commitment to supporting, valuing, and investing in our dedicated team through competitive compensation, excellent benefits, and a mission-driven culture.
Why Work at NYPCC:
- We Pay Down Student Loans
- Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
- Paid Time Off and Company Paid Holidays
- Annual Rate Increases
- 403B Retirement Plan with Match!
- Continuing Education Opportunities Available
- Amazing Workplace Culture
- NYPCC Health and Wellness Events
Job Description
The position of Bilingual Case Manager requires a positive, motivated, compassionate, organized, and detail-oriented individual who is able to work well with a population with pervasive mental health issues. This a very fast-paced and detailed position that ensures that clients are eligible for services with our agency.
Responsibilities:
- Facilitate a high-volume mental health intake process by managing referrals, enforcing no-show policies, and scheduling intake appointments to ensure the efficient onboarding of new clients.
- Verify Medicaid eligibility to ensure that potential clients have proper medical coverage and meet NYPCC criteria for admission.
- Conduct an average of 40 to 45 daily interactions with new clients, demonstrating excellent interpersonal and communication skills to establish rapport and guide individuals through the intake process.
- Play a pivotal role in client and therapist matching following intake completion, including reassignment of caseloads during therapist transitions, leaves, or departures, ensuring seamless continuity of care within a dynamic and fast-paced organizational environment.
- Perform other duties as assigned by Supervisor.
Qualifications
- Bilingual; fluent in English and Spanish
- Associate degree in a related field
- 1 year of experience working in a social service or mental health setting is a plus
- 1 year of experience using an EHR system
- MUST have experience working in a very fast paced environment
- MUST be able to follow workflows and multi-task during the course of the day
- MUST be detailed oriented
- Exceptional customer service and communication skills
- Excellent organizational and time management skills
- Problem-solving skills is vital
- and the ability to multi-task with attention to detail
- Ability to work independently and as a team
- Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
- Maintains a positive attitude and is friendly, upbeat, and has a great “can do” personality
- Able to work well in a fast-paced environment
- Passionate about NYPCC’s mission and values
Additional Information
Salary: $21.00 - $23.00 per hour
Compensation commensurate with experience and qualifications.
NYPCC is an Equal Opportunity Employer
Salary : $21 - $23