Call Center Representative

Job Description

**Job Description**

Blue Print Out is seeking highly motivated and dependable Call Center Representatives to join our growing team. In this role, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries with efficiency and professionalism.

**Responsibilities**

• Answer inbound customer calls in a courteous and professional manner
• Handle customer inquiries, complaints, and support requests with a problem-solving mindset
• Provide accurate information about products and services
• Document customer interactions using internal systems
• Escalate unresolved issues to the appropriate departments
• Maintain performance metrics and achieve quality assurance targets
• Collaborate with team members to improve processes and customer satisfaction
  
  

Qualifications

**Qualifications**

• High school diploma or equivalent required; associate’s degree preferred
• Proven experience in a call center or customer service role
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Proficiency in basic computer applications (Microsoft Office, CRM systems)
• Ability to remain calm and professional under pressure
• Reliable, punctual, and goal-oriented
  
  

Additional Information

**Benefits**

• Competitive salary: $48,000–$54,000 annually
• Professional development and training opportunities
• Career advancement and internal promotion potential
• Supportive and inclusive team environment
• Paid time off and holiday leave
• Health and wellness benefits package