What are the responsibilities and job description for the Deep Blue Med Spa, Patient Relations Representative position at New York Plastic Surgical Group?
About us:
Deep Blue Med Spa is a premier, award-winning destination for luxury aesthetic care, renowned for delivering an exceptional patient experience. Our providers include board-certified, expert aesthetic injectors and highly trained medical aestheticians who exemplify clinical excellence and artistic precision. We invite you to join a team operating at the forefront of the medical aesthetics industry, offering a dynamic and exciting work environment, exclusive employee perks, and the opportunity to contribute to a setting defined by innovation and excellence.
As part of New York Plastic Surgical Group—the largest and longest-running private academic plastic surgery practice in the United States—Deep Blue Med Spa benefits from the leadership and oversight of more than 20 distinguished surgeons. The world-class surgical team at NYPS Group is renowned for its expertise, dedication, and commitment to exceptional outcomes, supporting Deep Blue Med Spa in upholding historically high levels of patient satisfaction.
With four state-of-the-art locations, Deep Blue Med Spa specializes in advanced, clinically proven non-surgical aesthetic treatments, comprehensive skin and body rejuvenation, and regenerative medicine. Our providers are celebrated for their skill, precision, and commitment to natural-looking results, elevated by the esteemed medical leadership of NYPS Group. We invite you to apply to join our team.
Required Experience:
- Proficiency in Microsoft Office applications (Excel, Outlook, PowerPoint, Word).
- Effective communication, interpersonal, organizational, and problem-solving skills.
- Detail-oriented, able to multitask, and provide excellent customer service.
- Prior experience in the skincare industry or spa reception experience is a plus!
Key Responsibilities:
- Answer patient inquiries courteously and efficiently by phone, email, or patient portal; schedule appointments.
- Maintain thorough knowledge of all services, treatments, and promotions offered by Deep Blue Med Spa.
- Follow all check-in/check-out protocols and adhere to HIPAA and confidentiality regulations.
- Maintain knowledge regarding the payment process (creating bills, packages, gift cards, applying payments etc.).
- Maintain cleanliness and organization of waiting areas, coffee bar, and office spaces.
- Ensure proper opening and closing of office.
- Participate in departmental meetings, training sessions, and company events (virtually or in person).
- Support administrative functions as needed, including workflow updates and electronic record maintenance when acting as a NexTech Super User.
- Deliver exceptional customer service in all patient interactions, ensuring a positive and professional experience.
Education Requirements:
High School Diploma or GED required.
Location: Garden City (on-site)
(Training will be conducted at our Garden City location for a period of 1–3 months).
Compensation: $21.00 - 22.00/hour
WHAT WE OFFER:
- Comprehensive Health Benefits: Medical, Dental, and Vision Coverage.
- Voluntary Benefits: Options include Aflac (short-term disability, hospital, accident, and cancer coverage), long-term disability, life insurance, and pet insurance.
- Paid Time Off: 19 PTO days per year, in addition to 8 paid holidays.
- Retirement Benefits: 401(k) plan with a discretionary company match.
- Cosmetic & Med Spa Perks: Employee discounts on services and products at Deep Blue Med Spa.
- Additional discounts through PLUM and Work Advantage programs.
Salary : $21 - $22