What are the responsibilities and job description for the Front Desk Receptionist position at New York Medical & Diagnostic Center?
Position Overview: The Front Desk Receptionist is the first point of contact for patients and visitors at the New York Medical and Diagnostic Center. This role requires a professional and courteous individual who can provide both administrative support and exceptional customer service. The ideal candidate will have a welcoming presence, be adept at multitasking, and maintain patient confidentiality.
Key Responsibilities:
- Greet patients and visitors in a courteous and friendly manner.
- Processing patients as they come in.
- Answer, screen, and forward incoming phone calls while providing basic information when needed.
- Schedule and confirm patient appointments or medical consultations.
- Register patients according to established protocols and assist them in filling out the necessary forms.
- Maintain patient accounts by obtaining, recording, and updating personal and financial information.
- Process co-payments, and provide receipts to patients.
- Handle general administrative tasks, such as filing, photocopying, faxing, and sorting documents.
- Manage patient flow by notifying the staff of patients' arrivals or delays, and coordinate with medical staff for efficient patient care.
- Provide patients with support and guidance as needed.
- Maintain the reception area, ensuring it is clean and welcoming.
- Ensure the confidentiality of all patient records and information.
- Perform other related duties as assigned.
Qualifications:
- High school diploma or equivalent; associate degree in a related field preferred.
- Proven work experience as a receptionist, front office representative, or similar role.
- Proficiency in Microsoft Office Suite and medical office software.
- Knowledge of medical terminology, procedures, and billing is a plus.
- Strong communication and interpersonal skills.
- Excellent organizational skills with the ability to multitask.
- Ability to handle sensitive information confidentially.
- Must be reliable and highly motivated with a keen attention to detail.
- Bilingual abilities are advantageous.
Physical Requirements:
- Ability to sit or stand for extended periods.
- May require lifting of objects up to 15 pounds.
Join our team as a Front Desk Receptionist and be part of a dynamic company that values its employees. Apply today!
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- Paid time off
Schedule:
- 10 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $16 - $20