What are the responsibilities and job description for the Senior Strategic Change Management Lead position at New York Life?
Location Designation: Hybrid - 3 days per week
Role Overview
The Senior Strategic Change Management Lead is responsible for shaping and implementing the strategy that underpins organizational transformation. This senior-level position requires a seasoned professional with a strong foundation in change management, strategic planning, and cross-functional leadership. The role is designed for a highly skilled contributor who can balance technical expertise with the ability to influence and guide stakeholders across the enterprise.
The successful candidate will be accountable for developing and executing structured change management methodologies that support business and cultural transformation. This includes driving the adoption of new processes, systems, and technologies in alignment with New York Life’s strategic objectives. The Corporate Vice President will partner with leaders at all levels of the organization to ensure effective execution, seamless integration, and measurable outcomes from enterprise-wide initiatives.
This role works in New York Life’s Foundational Business, which includes its primary Agency channel consisting of more than 12,000 agents and advisors, operating in virtually every major city in the United States.
What You’ll Do
Salary Range: $156,000-$205,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.
Job Requisition ID: 92653
Role Overview
The Senior Strategic Change Management Lead is responsible for shaping and implementing the strategy that underpins organizational transformation. This senior-level position requires a seasoned professional with a strong foundation in change management, strategic planning, and cross-functional leadership. The role is designed for a highly skilled contributor who can balance technical expertise with the ability to influence and guide stakeholders across the enterprise.
The successful candidate will be accountable for developing and executing structured change management methodologies that support business and cultural transformation. This includes driving the adoption of new processes, systems, and technologies in alignment with New York Life’s strategic objectives. The Corporate Vice President will partner with leaders at all levels of the organization to ensure effective execution, seamless integration, and measurable outcomes from enterprise-wide initiatives.
This role works in New York Life’s Foundational Business, which includes its primary Agency channel consisting of more than 12,000 agents and advisors, operating in virtually every major city in the United States.
What You’ll Do
- Partner closely with executives and their senior leadership teams to understand the implications of large strategic initiatives on people, process and technology and build long-term change strategies to optimize resources and capital investments while minimizing disruption to agents and advisors
- Lead the development of multi-faceted change plans to drive effective execution of large-scale multi-year initiatives impacting thousands of employees and agents / advisors.
- Lead and coordinate multiple project teams to execute the entire change strategy and integrate these into an overall readiness plan.
- Provide change leadership in implementing complex operational and technology change initiatives to successfully achieve high adoption and OKRs.
- Partner with team members and business leaders to assess, understand, evaluate, and document key dependencies across initiatives, based on strong understanding of goals and desired outcomes.
- Lead the co-creation of different solutions with multiple stakeholders to solve operational and / or technology issues that may result from program launches and ongoing enhancements.
- Partner with key stakeholders to conduct detailed impact analysis and develop strategies to minimize disruption while maximizing adoption
- Pro-actively identify emerging issues that may challenge the successful execution of the initiative. Develop comprehensive change readiness plans to minimize risk and enable go / no decision making.
- Partner with departmental and Agency communications teams and initiative leads to develop and evolve on-going communication strategies that drive high understanding and commitment to strategic initiatives.
- Work with internal teams to develop creative learning assets and training programs that quickly drive adoption and utilization of new processes and technologies.
- Bachelor's Degree
- Minimum 7-10 years, with 3-5 years of proven experience executing change management strategies to drive adoption and utilization
- Proven experience in leading large scale technology, operational and/or operating model transformations
- Ability to establish and manage senior level relationships
- Exceptional business acumen (particularly Agency) and learning agility.
- Understanding of financial services industry and competitive landscape
- Excellent organizational and communication skills, with the ability to present complex or abstract ideas in simple and engaging terms and in multiple formats/channels.
- Strong understanding of how to motivate and drive change across large, diverse stakeholder groups.
Salary Range: $156,000-$205,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.
Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.
Job Requisition ID: 92653
Salary : $156,000 - $205,000