What are the responsibilities and job description for the Watch Repair Specialist position at New York Jewelers?
Company Description
Established in 1890, New York Jewelers is the largest independently owned jewelry store in the Midwest and one of the largest in the nation. Located in Chicago, IL, we specialize in providing our customers with timeless jewelry and exceptional service. From diamond engagement rings to luxury watches, we aim to celebrate life’s milestones and special moments with you. Our commitment to quality and customer satisfaction has been at the heart of our legacy for over 130 years.
We are seeking a skilled and detail-oriented Watch Repair Specialist to join our team. This role combines hands-on watch repair and service with coordination, communication, and workflow management. The ideal candidate is precise, organized, and comfortable working between watchmakers, supervisors, and internal systems to ensure timely, high-quality service for every timepiece.
Key Responsibilities
Watch Repair & Technical Services
- Perform watch battery replacements and basic maintenance
- Size and adjust watch bracelets and straps
- Support quality control processes, including basic timing and functionality checks
Repair Coordination & Workflow Management
- Receive repair quotes from watchmakers and accurately input them into the system
- Communicate between watchmakers and supervisors regarding:
- Required watch parts
- Parts orders and availability
- Repair status and progress
- Estimated timeframes
- Any issues or delays affecting jobs
- Track repairs from intake through completion to ensure deadlines are met
- Manage daily workflow and prioritize jobs efficiently
Administrative & Transactional Duties
- Process transactions related to watch services and repairs
- Maintain accurate service records, notes, and documentation
- Ensure all repair information is correctly logged and updated in the system
General Responsibilities
- Maintain a clean, organized, and safe work environment
- Collaborate with team members to support high-volume periods and complex jobs
Preferred Qualifications
- Experience in watch repair, watch service, or a related role
- Knowledge of watch components, basic repair procedures, and servicing workflows
- Strong attention to detail and organizational skills
- Ability to manage multiple repairs and tasks simultaneously
- Comfort using computer systems for data entry and tracking
- Clear communication skills and a team-oriented mindset
Benefits:
- Competitive salary position plus an annual performance-based bonus.
- A flexible work-life balance with assigned days off and no evening shifts.
- Comprehensive health, dental, and vision insurance, as well as a 4% full 401k match, paid holidays, and PTO.
- Employee discount on our exquisite jewelry collection.
- A welcoming, authentic workplace culture that values individuality and encourages personal and professional growth.
Join our extraordinary team at NYJ Chicago and help us continue to make dreams come true for our clients while enjoying a rewarding career in luxury watch sales. Apply now!