Museum Attendant Guard

Since its founding at the 1964-65 New York World’s Fair, the New York Hall of Science (NYSCI) has inspired millions of people — children, teachers, and families — by offering innovative, participatory ways to learn and encouraging people to explore their curiosity and nurture their creativity. Located in Queens, the most ethnically diverse county in the country, NYSCI welcomes 400,000 visitors each year and serves thousands more through outreach in schools, teacher professional development, and participation in a variety of public events and research initiatives.NYSCI is a leader in the science museum field, recognized for its highly regarded exhibitions, programs, and products, all of which are informed by our inclusive, research-derived approach to STEM learning and engagement called Design, Make, Play. The defining characteristics of Design, Make, Play — open-ended exploration, imaginative learning, personal relevance, deep engagement, and delight — are the ingredients that invite broad participation in STEM and make engagement and learning irresistible. Through this transformative model for STEM exploration, NYSCI engages a broad community of learners in STEM by fostering the excitement of self-directed exploration and by tapping into the joy of learning intrinsic in young people’s play. NYSCI has approximately 87 full-time and over 103 part-time and casual staff members.POSITION OVERVIEWThe New York Hall of Science seeks an experienced Museum Attendant Guard to join its dedicated Security Team. Guards are responsible for ensuring the safety of visitors and staff, patrolling assigned areas, and protecting exhibits, buildings, and grounds. Guards also support overall operations including general cleaning responsibilities and assist guests. This is a full time role, and theschedule for this position will be Thursday - Monday, 11 AM to 7 PM. Working weekends and evenings is required.PRINCIPAL RESPONSIBILITIESProtect exhibits and Museum property, patrolling assigned areas, buildings and groundsGuard and protect exhibits, displays and mountings, etc. from loss or damage due to theft, vandalism, fire, etcProvide the highest level of customer service during interactions with all guestsAdvise guests of the location of other exhibit halls, restrooms, etc. Answer questions where possible and refer guests to others when appropriateMonitor visitor behavior and encourage compliance with safety measures and guidance among visitors of all ages, either in organized groups or as individuals.Maintain order in the areas of assignment and assists in the detection and ejection of disorderly personsReport any damage to exhibits, unsafe conditions, loose floor tiles, torn window shades, etc.Report any unusual occurrences, such as minor accidents, and other cases requiring additional help or escalationEscalate any report of lost children or other persons in need and assistance in relevant search efforts as directedPerform fire watch duties as directed and assist in emergency evacuation of visitors and staff when requiredWhen assigned to night shifts, perform safety and hazard patrols throughout public and all non-public areasFollow guest sign in procedures and monitor business guestMonitor loading dock and assist in the facilitation of deliveries and loadingAdditional Related functionsMay Operate freight and passenger elevatorsPerforms various cleaning activities as assignedMaintaining proper temperatures during the heating season as trained.Other related duties and responsibilities, as assignedQUALIFICATIONSHigh School Diploma or equivalentEffective written and oral communications skillsKnowledge of security protocols and best practicesExperienced in best practices in de-escalationPrior experience managing high volume groups and visitor trafficExperienced CCTV and Surveillance technology operatorREQUIREMENTS2 years prior Security experience in a Museum or Cultural Institution settingPrevious customer service experienceFDNY Certificate of Fitness, F-03Must possess and maintain current, valid New York State Security Guard Registration from New York State (8) hour and (16) hour training certificationStrong computer skillsFlexible availability to work day, mid shift and night guard shifts, including weekends, holidays and special events as needed.PHYSICAL REQUIREMENTSVisual and Auditory Acuity: Sharp visual and auditory skills to monitor surveillance systems, identify potential security threats, and respond promptly to alarms and other alerts.Prolonged Standing and Walking: Ability to stand and walk for extended periods, often up to 8 hours or more, while patrolling museum exhibits and grounds.Lifting and Carrying: Capability to lift and carry objects weighing up to 50 pounds, including security equipment and emergency supplies.Climbing Stairs: Proficiency in climbing multiple flights of stairs quickly in case of emergencies or to access different areas of the museum.Bending and Reaching: Flexibility to bend, kneel, and reach overhead to inspect areas, assist visitors, and handle security equipment.PREFERRED QUALIFICATIONSHigh School Diploma or equivalentBilingual and Multilingual languagePrevious security guard experiencePrevious customer service experienceFDNY Certificate of Fitness, F-03First Aid and CPR Training, within the past 12 months (preferred)BENEFITSNYSCI strives to be an inclusive place to work. We work to foster multiple voices and perspectives, empower staff as problem solvers, and support professional growth for all. The New York Hall of Science also offers generous benefits and perks for all regular full-time employees. These currently include:Health, dental, and vision insurance optionsFlexible spending accounts for healthcare, dependent care and commuter benefitsPension plan and 401k planFree life insurance coveragePaid vacation and sick leave 13 paid holidays offFlexible work schedulesEmployee Assistance ProgramFree onsite parkingHOW TO APPLYPlease upload your resume through our online careers portal.Please note that while careful consideration will be given to each submission, the Museum will only be able to contact those applicants whose knowledge, skills, and work experience best fit the requirements of the position.Interview ProcessPhone InterviewOnsite interviewProfessional Reference CheckApplication Deadline: December 31, 2025No phone calls or faxes, please.The New York Hall of Science is an equal-opportunity employer committed to fostering an inclusive and innovative environment with the best employees. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, military service, marital status, or any other protected status in accordance with applicable law. We support a drug-free workplace.If there are preparations, we can make to help ensure you have a comfortable and positive interview experience, please let us know.We recognize that an applicant is unlikely to meet 100% of the qualifications for a given role. Therefore, if much of this job description describes you, you are highly encouraged to apply for this role.

Salary : $49,740 - $89,520