POSITION OVERVIEW

The New York Hall of Science seeks an experienced Museum Attendant Guard to join its dedicated Security Team. Guards are responsible for ensuring the safety of visitors and staff, patrolling assigned areas, and protecting exhibits, buildings, and grounds. Guards also support overall operations, including general cleaning responsibilities, and assist guests.

PRINCIPAL RESPONSIBILITIES

• Protect exhibits and Museum property, patrolling assigned areas, buildings, and grounds
• Guard and protect exhibits, displays, and mountings, etc., from loss or damage due to theft, vandalism, fire, etc
• Provide the highest level of customer service during interactions with all guests
• Advise guests of the location of other exhibit halls, restrooms, etc. Answer questions where possible and refer guests to others when appropriate
• Monitor visitor behavior and encourage compliance with safety measures and guidance among visitors of all ages, either in organized groups or as individuals.
• Maintain order in the areas of assignment and assist in the detection and ejection of disorderly persons
• Report any damage to exhibits, unsafe conditions, loose floor tiles, torn window shades, etc.
• Report any unusual occurrences, such as minor accidents, and other cases requiring additional help or escalation
• Escalate any report of lost children or other persons in need and assistance in relevant search efforts as directed
• Perform fire watch duties as directed and assist in the emergency evacuation of visitors and staff when required
• When assigned to night shifts, perform safety and hazard patrols throughout public and all non-public areas
• Follow the guest sign-in procedures and monitor business guests
• Monitor the loading dock and assist in the facilitation of deliveries and loading

Additional Related functions

• May operate freight and passenger elevators
• Performs various cleaning activities as assigned
• Maintaining proper temperatures during the heating season as trained.
• Other related duties and responsibilities, as assigned

QUALIFICATIONS

• High School Diploma or equivalent
• Effective written and oral communication skills
• Knowledge of security protocols and best practices
• Experienced in best practices in de-escalation
• Prior experience managing high-volume groups and visitor traffic
• Experienced CCTV and Surveillance technology operator

REQUIREMENTS

• 2 years of prior Security experience in a Museum or Cultural Institution setting
• Previous customer service experience
• FDNY Certificate of Fitness, F-03
• Must possess and maintain current, valid New York State Security Guard Registration from New York State (8) hour and (16) hour training certification
• Strong computer skills
• Flexible availability to work day, mid shift, and night guard shifts, including weekends, holidays, and special events as needed.

PHYSICAL REQUIREMENTS

• Visual and Auditory Acuity: Sharp visual and auditory skills to monitor surveillance systems, identify potential security threats, and respond promptly to alarms and other alerts.
• Prolonged Standing and Walking: Ability to stand and walk for extended periods, often up to 8 hours or more, while patrolling museum exhibits and grounds.
• Lifting and Carrying: Capability to lift and carry objects weighing up to 50 pounds, including security equipment and emergency supplies.
• Climbing Stairs: Proficiency in climbing multiple flights of stairs quickly in case of emergencies or to access different areas of the museum.
• Bending and Reaching: Flexibility to bend, kneel, and reach overhead to inspect areas, assist visitors, and handle security equipment.

PREFERRED QUALIFICATIONS

• High School Diploma or equivalent
• Bilingual and Multilingual language
• Previous security guard experience
• Previous customer service experience
• FDNY Certificate of Fitness, F-03
• First Aid and CPR Training, within the past 12 months (preferred)

HOW TO APPLY

Please upload your resume and cover letter through our online careers portal or visit.

Please note that while careful consideration will be given to each submission, the Museum will contact only those applicants whose knowledge, skills, and work experience best fit the requirements of the position.

Interview Process

1. Phone Screening Interview
2. On-site Interview with the hiring manager and a member of the Human Resources department

Application Deadline: Applications will be accepted on a rolling basis until the position is filled.

No phone calls or faxes, please.

The New York Hall of Science is an equal-opportunity employer committed to fostering an inclusive and innovative environment with the best employees. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, military service, marital status, or any other protected status in accordance with applicable law. We support a drug-free workplace.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications. We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.