What are the responsibilities and job description for the Concierge Client Liaison position at New York Dermatology Group?
Position Overview
We are seeking a polished, personable, and highly organized Concierge Client Liaison to join our luxury Manhattan dermatology practice. Our fast-paced office consists of five board-certified dermatologists and two mid-level providers, delivering exceptional medical and cosmetic dermatology care. The ideal candidate is service-oriented, proactive, detail-driven, and committed to providing an elevated, seamless patient experience while supporting daily office operations.
Key Responsibilities
Client Experience & Front Desk Excellence
- Serve as the first and last point of contact, providing a warm, professional, and personalized patient experience.
- Assist with patient check-in and check-out while maintaining a pristine, welcoming reception area.
- Anticipate patient needs and uphold the standards of a luxury, concierge-level practice.
- Work independently with minimal supervision while maintaining professionalism and discretion.
Scheduling & Communication
- Occasionally manage incoming calls, patient inquiries, and appointment scheduling.
- Book, confirm, and modify appointments accurately while supporting efficient provider schedules and patient flow.
- Communicate effectively with clinical staff and demonstrate strong attention to detail and follow-through.
Payment Collection & Financial Workflow
- Use Health iPass to collect copayments, self-pay fees, and outstanding balances.
- Address patient billing questions regarding deductibles, coinsurance, and cosmetic services professionally.
- Complete end-of-day financial reconciliation, ensuring Health iPass payments are accurately entered into NexCloud.
- Review prior-day billing and escalate discrepancies or questions to management as needed.
Administrative & Operational Support
- Assist with daily office operations, clinical team requests, outstanding balances, patient documentation, and administrative follow-ups.
- Handle incoming deliveries, outgoing packages, and occasional post office runs.
- Complete special projects, including scanning, faxing, shredding, and other administrative tasks.
- Adapt to changing priorities while maintaining punctuality, reliability, and a collaborative, team-oriented approach.
- Occasionally lift and carry packages weighing up to 15 pounds.
Qualifications
- Experience in a medical office, dermatology practice, luxury hospitality, or high-touch customer service environment preferred.
- Excellent communication, organizational, and multitasking skills.
- Strong attention to detail, initiative, and ability to thrive in a fast-paced setting.
- Professional demeanor, sound judgment, and commitment to patient confidentiality.
- Familiarity with Health iPass, NexCloud, or similar systems is a plus.
Compensation
Starting at $20 per hour, with pay increasing to $23 per hour for candidates with relevant experience.
The ideal candidate takes pride in delivering exceptional service, anticipating patient needs, and contributing to the smooth, efficient operation of a premier dermatology practice.
Pay: From $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $20 - $23