What are the responsibilities and job description for the Windows Patch Management Engineer position at New York City Office of Technology & Innovation?
The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the City delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action, follow us on social media NYCOfficeofTech, and visit www.oti.nyc.gov to learn more.
At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.
The Windows Patch Management Engineer will be responsible for all aspects of maintaining the patching environment, automating processes related to Windows Servers & Windows Servers Administration. The position will report to the Enterprise Windows Operations Team.
Responsibilities will include:
Day - Due to the necessary technical duties of this position in a 24/7 operation, the candidate may be required to work various shifts such as weekends and/or nights/evenings.
WORK LOCATION
Brooklyn, NY
TO APPLY
Special Note: Taking and passing civil service exams are necessary to maintain employment with the City of New York. Please check the Department of Citywide Administrative Services (DCAS) website (http://www.nyc.gov/html/dcas/html/work/exam_monthly.shtml) for important exam filing information. Please ensure that you are either a permanent employee in the civil service title listed on this posting, or, that you file for the examination when there is an open filing period. For more information regarding the civil service process, please visit the DCAS website at: http://www.nyc.gov/html/dcas/html/work/work.shtml
SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL
OTI participates in E-Verify
TELECOMMUNICATIONS MANAGER (NO - 8298A
Minimum Qualifications
The successful candidate should possess the following: - Certification preferred: VMware VCP, Microsoft MCSA - 5 years’ experience with configuring & administering virtual server environment - Minimum of 3 years’ experience in IT systems management or a similar role. - Experience working in and using VMware environments and products - Expert knowledge of Windows Server 2016/2019/2022/2025 - Strong problem-solving and troubleshooting skills to resolve issues on all tiers - Experience in managing DNS, DHCP, Remote Desktop Session Host, DFS, and Microsoft Failover Clusters. - Excellent communication skills, interpersonal and organization skills - Ability to handle multiple tasks under tight deadlines - Strong understanding of Windows operating systems and patch management processes. - Experience with patch management tools such as BMC TrueSight, Microsoft WSUS, Microsoft SCCM, or equivalent. - Knowledge of one or more programming languages and scripting tools (Git, codebase is in Python, Bash, PERL and PowerShell)
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.
The Windows Patch Management Engineer will be responsible for all aspects of maintaining the patching environment, automating processes related to Windows Servers & Windows Servers Administration. The position will report to the Enterprise Windows Operations Team.
Responsibilities will include:
- Manage and deploy patches and updates to Windows systems across the organization.
- Monitor and assess the impact of patches on system performance.
- Resolve issues arising from patch deployments and update failures.
- Maintain and update patch management documentation.
- Provide reports on patch management activities and system compliance.
- Conduct regular audits of patch levels and system statuses.
- Provide Windows Server support for both physical and virtual windows servers;
- Configure and administer Windows Servers from Windows Server 2016/2019/2022/2025
- Provide technical support, troubleshooting, diagnosis and problem resolution and perform Windows Server maintenance;
- Keep Supervisors & Managers aware of existing or potential problems in a timely manner;
- Interact professionally with users, peers & vendors;
- Perform Windows Systems Administration;
- Troubleshoot and resolve OS, disk space and memory issues
- Resolve complex technical operational problems; Serve as a Technical resource for the Enterprise Windows Operations team.
- Write PowerShell scripts to automate systems administration tasks.
- Perform special projects and initiatives as assigned.
Day - Due to the necessary technical duties of this position in a 24/7 operation, the candidate may be required to work various shifts such as weekends and/or nights/evenings.
WORK LOCATION
Brooklyn, NY
TO APPLY
Special Note: Taking and passing civil service exams are necessary to maintain employment with the City of New York. Please check the Department of Citywide Administrative Services (DCAS) website (http://www.nyc.gov/html/dcas/html/work/exam_monthly.shtml) for important exam filing information. Please ensure that you are either a permanent employee in the civil service title listed on this posting, or, that you file for the examination when there is an open filing period. For more information regarding the civil service process, please visit the DCAS website at: http://www.nyc.gov/html/dcas/html/work/work.shtml
- Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration
SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL
OTI participates in E-Verify
TELECOMMUNICATIONS MANAGER (NO - 8298A
Minimum Qualifications
- A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or
- An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or
- Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.
The successful candidate should possess the following: - Certification preferred: VMware VCP, Microsoft MCSA - 5 years’ experience with configuring & administering virtual server environment - Minimum of 3 years’ experience in IT systems management or a similar role. - Experience working in and using VMware environments and products - Expert knowledge of Windows Server 2016/2019/2022/2025 - Strong problem-solving and troubleshooting skills to resolve issues on all tiers - Experience in managing DNS, DHCP, Remote Desktop Session Host, DFS, and Microsoft Failover Clusters. - Excellent communication skills, interpersonal and organization skills - Ability to handle multiple tasks under tight deadlines - Strong understanding of Windows operating systems and patch management processes. - Experience with patch management tools such as BMC TrueSight, Microsoft WSUS, Microsoft SCCM, or equivalent. - Knowledge of one or more programming languages and scripting tools (Git, codebase is in Python, Bash, PERL and PowerShell)
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.