What are the responsibilities and job description for the Human Capital Associate (Operations) position at New York City Department of Consumer and Worker Protection?
Job Description
**This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program. **
The NYC Department of Consumer and Worker Protection (DCWP) is the nation’s leading municipal enforcement agency charged with delivering economic justice. DCWP leverages its authority to bring New Yorkers real economic relief and protect them from predatory, deceptive, and unfair practices that violate their rights as consumers and workers. This includes pioneering cutting-edge protections, such as the City’s Consumer Protection Law, Protected Time Off Law, Fair Workweek Law, and Delivery Worker Laws, including the Minimum Pay Rate for delivery workers. Through licensing more than 45,000 businesses in over 45 industries, DCWP ensures fair competition and a level playing field for responsible small businesses that are integral to New York City’s vibrant communities. DCWP also provides essential services such as free tax preparation and financial counseling to ensure New Yorkers keep more of what they earn and can plan for their futures. DCWP is committed to making sure New York City is a fairer, more affordable place to live. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.
DCWP is seeking a detail-oriented and analytical Human Capital professional to serve as a Human Capital Operations Associate within the Human Capital Division. Reporting to Human Capital leadership, the Associate will support personnel operations, organizational management, workforce planning, and personnel transactions. This role is essential to ensuring the agency's Human Capital operations are efficient, compliant, and aligned with City policies and civil service requirements while serving as a liaison with agency divisions and oversight agencies.
The Human Capital Operations Associate responsibilities will include, but are not limited to:
Minimum Qualifications
To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, either one year served at Assignment Level I or one additional year of the experience described in "1" above.
To be eligible for placement in Assignment Level III, individuals must have, after meeting the minimum requirements, either one year served at Assignment Level II or two additional years of the experience described in "1" above, at least one year of which must have been supervisory, or spent performing professional procurement duties equivalent to those performed at Assignment Level III.
Preferred Skills
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
**This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program. **
The NYC Department of Consumer and Worker Protection (DCWP) is the nation’s leading municipal enforcement agency charged with delivering economic justice. DCWP leverages its authority to bring New Yorkers real economic relief and protect them from predatory, deceptive, and unfair practices that violate their rights as consumers and workers. This includes pioneering cutting-edge protections, such as the City’s Consumer Protection Law, Protected Time Off Law, Fair Workweek Law, and Delivery Worker Laws, including the Minimum Pay Rate for delivery workers. Through licensing more than 45,000 businesses in over 45 industries, DCWP ensures fair competition and a level playing field for responsible small businesses that are integral to New York City’s vibrant communities. DCWP also provides essential services such as free tax preparation and financial counseling to ensure New Yorkers keep more of what they earn and can plan for their futures. DCWP is committed to making sure New York City is a fairer, more affordable place to live. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.
DCWP is seeking a detail-oriented and analytical Human Capital professional to serve as a Human Capital Operations Associate within the Human Capital Division. Reporting to Human Capital leadership, the Associate will support personnel operations, organizational management, workforce planning, and personnel transactions. This role is essential to ensuring the agency's Human Capital operations are efficient, compliant, and aligned with City policies and civil service requirements while serving as a liaison with agency divisions and oversight agencies.
The Human Capital Operations Associate responsibilities will include, but are not limited to:
- Perform professional Human Capital operations work with independent judgment in the administration of personnel actions, organizational management, and workforce planning.
- Manage salary increase, promotion, and reassignment requests by reviewing documentation, conducting parity analyses, coordinating approvals, and ensuring timely implementation.
- Develop, maintain, and update agency organizational charts and workforce planning materials to accurately reflect reporting structures and staffing changes.
- Serve as the Human Capital liaison to the Office of Management and Budget (OMB), the Department of Citywide Administrative Services (DCAS), and other oversight agencies by coordinating personnel submissions, responding to inquiries, and ensuring timely review and approval of agency requests.
- Manage Human Capital procurement activities, including coordinating procurement requests, tracking purchase orders, monitoring contract-related activities, and ensuring timely processing of invoices and payments for Human Capital services and initiatives.
- Analyze workforce data, prepare reports, and provide recommendations to support operational and strategic decision-making.
- Provide guidance on Human Capital policies, procedures, and personnel actions, and recommend process improvements to enhance operational efficiency.
- Assist with audits, compliance reviews, special projects, and other related duties as assigned.
Minimum Qualifications
- A baccalaureate degree from an accredited college and six months of satisfactory full-time professional experience in procurement of goods, services, construction or construction-related services, or professional, technical or administrative experience in contract negotiation/management; or
- An associate degree or completion of 60 semester credits from an accredited college, and 18 months of satisfactory, full-time professional experience as described in “1” above; or
- A four-year high school diploma or its educational equivalent and two and one-half years of satisfactory full time professional experience as described in “1” above; or
- A combination of education and/or experience equivalent to “1”, “2”, or “3” above. College education may be substituted for professional experience under “2” or “3” above at the rate of 30 semester credits from an accredited college for 6 months of experience. However, all candidates must have at least a four year high school diploma or its educational equivalent and 6 months of the experience described in “1” above.
To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, either one year served at Assignment Level I or one additional year of the experience described in "1" above.
To be eligible for placement in Assignment Level III, individuals must have, after meeting the minimum requirements, either one year served at Assignment Level II or two additional years of the experience described in "1" above, at least one year of which must have been supervisory, or spent performing professional procurement duties equivalent to those performed at Assignment Level III.
Preferred Skills
- Meet deadlines and work independently while paying close attention to details Exceptional analytical, research, and writing skills - Ability to work autonomously and think creatively in a fast-paced, dynamic environment - Strong organizational and data management expertise, particularly in tracking, reporting, and conducting data driven needs assessments - Advanced proficiency in Microsoft Excel, with the ability to efficiently manage and analyze data and - Proven ability to manage multiple tasks with competing priorities and deadlines.
This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.
Public Service Loan Forgiveness
As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.
Residency Requirement
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Salary : $59,235 - $70,000