Enforcement Program Coordinator

• Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply.
  
  

**This position may be eligible for remote work for up to 2 days per week, pursuant to the Flexible Work Pilot Program. **

The NYC Department of Consumer and Worker Protection (DCWP) is the nation’s leading municipal enforcement agency charged with delivering economic justice. DCWP leverages its authority to bring New Yorkers real economic relief and protect them from predatory, deceptive, and unfair practices that violate their rights as consumers and workers. This includes pioneering cutting-edge protections, such as the City’s Consumer Protection Law, Protected Time Off Law, Fair Workweek Law, and Delivery Worker Laws, including the Minimum Pay Rate for delivery workers. Through licensing more than 45,000 businesses in over 45 industries, DCWP ensures fair competition and a level playing field for responsible small businesses that are integral to New York City’s vibrant communities. DCWP also provides essential services such as free tax preparation and financial counseling to ensure New Yorkers keep more of what they earn and can plan for their futures. DCWP is committed to making sure New York City is a fairer, more affordable place to live. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube.

Responsibilities

The Enforcement Division is seeking a highly motivated individual to serve as an Enforcement Program Coordinator to manage various inspection program scheduling, develop process improvement initiatives and other project management needs. Ideal candidate will have strong operational and project management skills. Responsibilities will include, but are not limited to:

• Implement, manage, and monitor inspection scheduling for various inspection programs;
• Communicate with business owners and managers to schedule appointments;
• Conduct quality assurance review on inspections conducted and identify opportunities to improve efficiency and/or quality of work;
• Attend internal and external meetings and coordinate with other city agencies;
• Review and enter inspection data into agency systems, and conduct research and analysis of business information in agency databases;
• Prepare and generate reports as needed for Enforcement management to track inspection goals and efficiency;
• Report issues and trends to Enforcement management team and make recommendations to update policies and procedures and improve the day-to-day operations of the program;
• Coordinates and assists with training of staff;
• May perform other community related work and/or special assignments as necessary.
  
  

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Minimum Qualifications

• A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
• An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
• Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.
  
  

Preferred Skills

• Experience working within multiple CRM systems - Exceptional organizational, communication (written and oral), analytical, and research skills - Ability to work autonomously and think creatively in a fast-paced, dynamic environment - Strong organizational and time management expertise, particularly in scheduling, tracking, and reporting data based on operational needs - Proven ability to successfully manage multiple high-priority projects simultaneously and to organize and drive projects to timely completion - Proficient in Microsoft Outlook, PowerPoint, Word, and Excel (with advanced proficiency in Microsoft Excel to efficiently manage and analyze data).
  
  

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.