Event Operations Assistant (On-Call)

DESCRIPTION

The David H. Koch Theater at Lincoln Center opened in April 1964 as the New York State Theater. The theater was designed by the renowned architect Philip Johnson, built with funds from the State of New York, and given to the City of New York as a home for performing arts organizations. Today, the theater is home to the New York City Ballet as well as a growing number of national and international touring performing arts groups.

Reporting to the Theater Operations Manager (Guest Experience and Event Operations), the Event Operations Assistant is responsible for implementing and maintaining superior care standards during events at the David H. Koch Theater (DHKT). This work will primarily consist of collaborating with key stakeholders during the coverage of the event timeline (i.e., load-in / main event / load-out), providing oversight as required, helping to support the objectives established by the Managing Director, Venue Management, actively adapting practices to balance client/guest primacy, event and venue operations, and institutional mission. This position is an hourly, on-call position that plays a vital role in implementing strategy and logistics across the event operatives, supporting the event leads (such as DHKT Production and the contracted client), and spearheading initiatives to maintain the venue’s overall engagement.

Major Duties and Responsibilities:

Front-of-House (FOH) & Venue Operations Management

• Assist with onsite event operations with the client and DHKT Production, overseeing event setup and breakdown, ensuring all reserved areas are properly staged and maintained.

• As received by the event lead, review all plans/plots/schedules/equipment lists to ensure venue guidelines, event logistics and site conditions are maintained for proper operating means.
• Proactively maintain communication channels via emails, TEAMS, phone calls, and face-to-face meetings (when warranted).
• Oversee DHKT trades, union, and non-union staff; manage and motivate all through the phases of the project at hand.
• Troubleshoot operational issues and escalate more complex matters as appropriate.

Physical Resource Management & Site Supervision

• Provide onsite logistical oversight and order to the event operations working closely with DHKT security, porters, engineers, and production to provide all the necessary tools / oversight for events.

• Provides access to necessary assets for event use.
• Performs general clerical duties (photocopies, fax, mails, and files, etc.) as needed.

• Document event outcomes, including client preferences and opportunities for continuous improvement

• When assigned, act as the primary point of contact on behalf for DHKT Theater Management to oversee the full scope of the venue and client experience, ensuring that all logistics and protocols are adhered to for client execution.
• Work hours are as required / assigned and will vary from project to project.

Minimum Requirements

• Requires a high school diploma or GED
• At least 1-3 years of verifiable, professional event planning, hospitality, or theater operations.
• Strong communication, problem solving, and organizational abilities to manage multiple, simultaneous, high-profile events.
• Proficiency in the Microsoft Suite and dealing with Union Labor.
• Ability to communicate clearly and consistently with clients and colleagues both verbally and in writing.

Work Environment

The Event Operations Assistant works in a high-pressure, fast-paced environment. This role is physically active, requiring extensive standing and movement across a large, multi-level facility including backstage and loading areas.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the minimum requirements of this position:

• Candidates must be comfortable with frequent walking and standing for extended shifts, 8–12 hours across a large, multi-level theater. Ability to lift, push, and pull event equipment up to 50 lbs.

Position Type/Expected Hours of Work

This is an hourly, on-call, non-exempt position which requires flexible evening, weekend, and holiday availability based on the event calendar and other scheduled work periods as necessary.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

New York City Ballet is proud to be an equal opportunity employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, religion, age, national origin, sex, sexual orientation, gender identity or expression, marital status, citizenship status, disability, pregnancy, creed, genetic predisposition or carrier status, military status or veteran status, status as a victim of domestic violence, unemployment status, familial status, sexual violence or stalking victim status, caregiver status, arrest or conviction record to the extent required by applicable law, credit history or any other characteristic protected by law.

Our Commitment to Diversity, Equity, and Inclusion

New York City Ballet, one of the foremost ballet companies in the world, pursues the highest levels of artistic excellence and innovation. Therefore, we seek to attract, retain, and cultivate the most talented dancers, musicians, designers, stage technicians, and arts administrators. To this end, we are deeply committed to creating and sustaining an organizational culture that values and reflects inclusion, equity and access for all. We are inspired by our founders, George Balanchine and Lincoln Kirstein, who envisioned an authentically American expression of ballet with a company that reflects the rich cultural diversity of this nation. In pursuit of their vision, we are committed to all by educating, developing, and supporting an organization that welcomes and amplifies the voices and lived experiences of everyone.

SALARY

$25.00 – $25.00 per hour