Financial Counselor (Pharmacy)

Why Join Our Team?

At New York Cancer & Blood Specialists (NYCBS), we are dedicated to making a difference in the lives of our patients, their families, and our communities. Our passionate team of expert oncologists, hematologists, and healthcare professionals work together to provide world-class cancer care close to home. By offering cutting-edge treatments, innovative research, and a patient-centered approach, we are redefining what’s possible in the fight against cancer and blood disorders.

If you want to be part of a growing organization committed to healing, hope, and advanced care, join us and help make a meaningful impact!

Job Description

Pharmacy Financial Counselor

New York Cancer & Blood Specialists (NYCBS)

Location: Shirley, NY

Schedule: Full-Time

Why Join Us

At New York Cancer & Blood Specialists, we are committed to providing patients with faster access to advanced technologies and innovative treatments while ensuring they receive the support they need throughout their care journey.

Our Pharmacy Financial Counselors play a critical role in helping patients navigate medication costs, insurance coverage, and financial assistance programs, ensuring they can access life-saving treatments without unnecessary financial barriers.

In This Role, You Will

• Review prescription requests processed through the onsite pharmacy dispensary and ev aluate patient insurance benefits and out-of-pocket costs.
• Contact patients to explain medication co-pays, financial responsibility, and available assistance options.
• Assist patients with Patient Assistance Programs (PAPs) through non-profit organizations and pharmaceutical manufacturers.
• Research and document financial assistance opportunities using the AssistPoint portal and ensure proper documentation within OncoEMR.
• Register patients for co-pay assistance programs, drug replacement programs, and manufacturer support programs when applicable.
• Provide guidance during Open Enrollment periods, including education on Medicare, Medicare Advantage, Medicare Supplement, Medicaid NYS, and NY Exchange plans.
• Update insurance and benefit information in systems including Candid and OncoEMR and verify patient coverage details.
• Work closely with the onsite pharmacy team, authorization team, and revenue cycle leadership to ensure medications are approved prior to dispensing.
• Coordinate with front desk teams to ensure patient demographics and insurance information remain current.
• Assist with same-day or next-day treatment authorizations when necessary.
• Maintain strict confidentiality of all patient and employee information in accordance with HIPAA guidelines.
  
  

We Require

• High School Diploma or GED required.
• Prior experience in the healthcare field, preferably in a clinical office or medical business office setting.
• Knowledge of insurance requirements, ICD-10 and CPT coding, and healthcare billing processes.
• Experience using practice management systems, EMRs, and Microsoft Office (Word and Excel).
• Strong communication skills with the ability to effectively interact with patients, physicians, insurance providers, and internal teams.
• Ability to multitask, problem-solve, and manage complex tasks in a fast-paced healthcare environment.
• Ability to communicate in a calm, professional, and compassionate manner with patients.
  
  

What We Offer

Salary: Starting at $27 per hour

Benefits: Health Insurance on day 1, Dental, Vision, Life Insurance, Short- and Long-term disability, 401k Plan, generous PTO, 8 paid holidays (2 floating), and more.

Join us at NYCBS, where we are making strides in healthcare through innovative and compassionate care.

Visit our website at: Nycancer.com

Follow us on Facebook: NYCBS on Facebook

• New York Cancer and Blood Specialists is an Equal Opportunity Employer.*