Account Manager

Overview
Founded in 1979, Rhode Island Blood Center (RIBC) has served Rhode Island and the New England area for more than 45 years, delivering more than 90,000 lifesaving blood products annually to 50 hospitals, EMS and healthcare partners. RIBC is part of New York Blood Center Enterprises (NYBCe), which spans 17 states and delivers one million blood products to 400 U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200 research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. RIBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit ribc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.

Position Summary:

This position reports to the Director of Donor Resources. The incumbent has extensive personal contact with diverse groups and individuals both within and outside of the Blood Center. This position is responsible for managing assigned accounts/territories through planning, selling, developing, and promoting blood donor recruitment activities; for educating donors, sponsors, and community regarding donor recruitment and RIBC activities in order to meet patient needs.

Responsibilities

• * Accountable for achieving blood collection goals, accurate projection rates and efficient donor scheduling for assigned accounts in adherence to all department guidelines and performance to achieve cost effective blood drives.
• * Manages daily blood drive recruitment activities to identify and resolve issues affecting achievement of daily collection goals and quality customer services. This includes interfacing with other Donor Resources staff and other RIBC departments, sponsors and volunteers.
• * Prepares and delivers sales presentations, organizes, develops and educates sponsors, coordinators and recruitment committees: provides appropriate support and materials for effective blood drive promotion. Participates in the planning of special recruitment events, sponsor/donor recognition programs and sponsor workshops.
• * Develops and evaluates sponsor accounts to achieve maximum donor participation: Identifies potential markets, prospects, evaluates, qualifies and develops recruitment/sales methodologies for new sponsor accounts to ensure ongoing expansion of the donor base.
• * Develops and maintains accurate and updated information on assigned accounts using MS Office and proprietary software applications.
• * Plans, evaluates and implements blood drive calendar to ensure even, cost effective scheduling of sponsor accounts/blood drives. This includes the continuous review and analysis of drives to achieve > 90% of projected collection goals.

Experience

• Six months to one year of experience in roles providing exposure to customer relationship building and/or sales.
• Must be well-organized, detail oriented, possess strong follow-up and time management skills and have the ability to work independently.
• Must have the ability to work effectively with diverse people at all levels of organizations in a collaborative way.
• Must enhance the Rhode Island Blood Center’s public relations through excellent verbal and written communication skills.
• Must have own vehicle in reliable condition to travel throughout Rhode Island spending >50% of time traveling to account sites.
• Ability to walk and carry supplies into buildings with stairs in all types of weather conditions.
• Self-starter, problem-solver, customer-focused, collaborative
• Proficiency in MS Office Applications: Word, Excel and Outlook required

Education:

Bachelor’s degree or equivalent experience (four to six years) with emphasis in one or more of the following areas: Sales, public relations, management, education/and or business development.

Pay: $57,530.00 - $66,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: Hybrid remote in Providence, RI 02908

Salary : $57,530 - $66,000