What are the responsibilities and job description for the Customer Service Representative / HVAC Service Coordinator position at New Wave Heating, Cooling and Home Intelligence?
Customer Service Representative / HVAC Service Coordinator
New Wave Heating, Cooling & Home Intelligence
Somers Point, NJ
Full-Time | In-Office
Pay: $18–$24/hour, based on experience
About the Job
New Wave Heating, Cooling & Home Intelligence is hiring a Customer Service Representative / HVAC Service Coordinator to help manage customer calls, service appointments, scheduling, and daily communication between customers and our field team.
This is a key office role for someone who is organized, confident on the phone, calm under pressure, and committed to creating a great customer experience.
If you have customer service, scheduling, dispatch, call center, or home service office experience, we want to talk with you.
What You’ll Do
- Answer inbound customer calls professionally and warmly
- Schedule HVAC service, maintenance, and estimate appointments
- Communicate with technicians, customers, and the office team
- Update customer records, job notes, and appointment details
- Help keep the daily service schedule organized and moving
- Follow up with customers when needed
- Help deliver a smooth, 5-star customer experience from first call to completed job
Required Qualifications
- Customer service, office, scheduling, or call center experience
- Strong phone communication skills
- Comfortable using computers and scheduling software
- Organized and detail-oriented
- Able to stay calm when schedules change or customers are frustrated
- Dependable, professional, and team-focused
- Able to work in-office in Somers Point, NJ
Preferred Experience
- HVAC, plumbing, electrical, or home services experience
- Dispatching or service coordination experience
- Experience using ServiceTitan or similar scheduling/CRM software
Why Join New Wave?
New Wave Heating, Cooling & Home Intelligence has served Ocean City, Somers Point, and surrounding South Jersey communities for more than 10 years. Our team is built around honest communication, quality work, and treating customers’ homes with respect.
You’ll be joining a growing local company where your work directly impacts the customer experience and the success of the service team.
Benefits
- Competitive hourly pay
- Full-time schedule
- Stable work in an essential service industry
- Supportive team environment
- Training and growth potential
- Opportunity to be part of a respected local HVAC company
Schedule
- Full-time
- Monday–Friday
- Some seasonal schedule flexibility may be needed during peak HVAC demand
Apply Today
If you are organized, great on the phone, and ready to help customers while supporting a high-performing HVAC team, apply today.
We’re looking for someone who can become the trusted voice of New Wave.
Pay: $18.00 - $24.00 per hour
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
Work Location: In person
Salary : $18 - $24