In-Room Dining Server

ALBERT HOTEL is hiring for a IN-ROOM DINING SERVER

Albert Hotel is located on a three-acre site from 242 to 248 East Main Street, Fredericksburg, TX. The hotel itself is tucked away from Main Street located behind the original historic buildings, creating a peaceful escape offering quiet sophistication just off bustling Main Street. The hotel has 110 guest rooms, including bunkrooms, suites, and a private house, and each room will have tailored amenities, custom-designed furniture, and little extras to make guests feel at home. The property has three restaurants, one bar, a private dining room, and will offer in-room dining. Guests can enjoy the inviting outdoor lagoon-style pool, a fitness center, and a 2,000 sq. foot full-service spa. The property is ideal for hosting events, with a 3,600 square-foot event space and a 1,200 square-foot mezzanine deck and event lawn.

What you'll do:

• Deliver five-star, personalized dining experiences to each room with attentiveness to guest preferences, room-specific service nuances, and dietary requirements
• Maintain comprehensive knowledge of all menu offerings, including our premium spirits, signature cocktails, and exclusive supper club dishes, enabling you to provide thoughtful recommendations to guests
• Perform thorough quality checks on each order, ensuring accuracy, proper presentation, and adherence to our hotel’s high standards before delivery
• Provide prompt service, balancing efficiency with the luxury touch expected in a five-star establishment, always mindful of our guests’ needs and schedules
• Carefully set up in-room dining trays or tables according to our presentation standards, creating a refined dining atmosphere that matches our upscale restaurant setting
• Engage with guests to assess satisfaction and record any feedback or requests, working closely with the culinary team to continually enhance the in-room dining experience
• Maintain cleanliness and organization of in-room dining areas and equipment in accordance with health, safety, and service standards
• Handle guest concerns or service challenges with tact and efficiency, ensuring that each guest feels valued and respected

Who you are:

• You meticulously follow the order and presentation guidelines to ensure each guest receives a flawless in-room dining experience.
• You have excellent verbal communication and active listening skills to accurately relay guest orders and handle any special requests or dietary restrictions.
• You have a strong service orientation with a keen ability to anticipate guest needs, providing warm, intuitive, and personalized service at all times.
• You can work well with culinary, restaurant, and housekeeping teams to coordinate timely and seamless in-room dining service.
• You efficiently manage your time to prioritize tasks and meet service expectations within a fast-paced environment.
• You have a minimum of 2 years in a high-end dining or in-room dining setting; experience in a luxury or boutique hotel environment is highly preferred.
• You have excellent interpersonal skills with a polished and professional demeanor to engage comfortably with discerning guests.
• You are comfortable working in a fast-paced environment, proactively addressing guest needs and adjusting as necessary to provide an exceptional service experience.
• You are able to carry trays, stand and walk for extended periods, and lift up to 25 pounds as needed.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels local partnerships

ABOUT NEW WATERLOO

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.