What are the responsibilities and job description for the Service Manager - Kent, WA position at New System?
Service Manager | Kent, WA
Full-Time | Salaried | $90,000-$110,000 Annually
Every day, our Service Managers keep restaurants, cafés, and healthcare facilities across the Pacific Northwest running clean, stocked, and ready to serve their own customers. We're looking for a hands-on leader to run that operation in Kent: someone who builds a strong team, holds people accountable, and grows the business through relationships customers can trust.
As Service Manager, you'll lead District Managers, CSRs, and Route Relief staff; own route execution and safety; and drive retention, renewals, and organic growth across your market.
WHAT YOU'LL DO
Team Leadership
- Lead, coach, and develop District Managers, CSRs, Route Relief employees, and service-support staff.
- Recruit, onboard, train, certify, and retain a dependable service team.
- Conduct route rides, customer visits, one-on-ones, and performance reviews
Route & Operations
- Oversee daily route execution, staffing, scheduling, and route coverage.
- Partner with production, warehouse, sales, and billing to resolve operational challenges.
- Champion New System's Zero Accident Culture and ensure compliance with all safety and driving requirements.
Customer Retention & Growth
- Build strong customer relationships and quickly resolve service concerns.
- Identify at-risk accounts, lead retention and contract-renewal efforts.
- Drive organic growth, route sales, and account expansion.
Performance Ownership
- Monitor and act on customer retention, redates, credits, accounts receivable, inventory, route profitability, and safety results.
- 5 years of leadership, route service, operations, or B2B customer-service experience.
- 3 years of direct people-management experience.
- A track record of developing employees, improving performance, and retaining customers.
- Strong communication, organization, problem-solving, and conflict-resolution skills.
- Comfort reviewing operational and financial performance reports.
- A valid driver's license and an acceptable driving record.
- Flexibility for early mornings and hours based on operational needs.
Experience in linen, uniform, facility services, distribution, transportation, hospitality, or route-based operations is a plus.
COMPENSATION & BENEFITS
The annual salary range is $90,000–$110,000, based on experience and qualifications. Benefits include medical, dental, and vision insurance; retirement benefits; paid vacation, sick leave, and holidays; insurance programs; professional development; and a company vehicle or vehicle allowance where applicable. Final benefit details and eligibility are provided during the hiring process.
OUR VALUES- We Do the Right Thing
- Passionate and Dedicated
- We Get It Done
- Choose a Positive Attitude
- Customer Focused
- Zero Accident Culture
- Sustainably Focused
New System Linen Service is an equal opportunity employer. If you're a proven leader who enjoys developing people, strengthening customer relationships, and building successful operations, we encourage you to apply
Salary : $90,000 - $110,000