What are the responsibilities and job description for the Customer Service Representative - Route & Customer Success position at New System Laundry?
New System | Full-Time | Route-Based (Box Truck)
New System is a family-owned linen rental company serving restaurants and medical/dental partners across the Pacific Northwest. We’re hiring a route-based Customer Service Rep who’s equal parts service pro relationship builder.
Why you’ll like it here
New System is a family-owned linen rental company serving restaurants and medical/dental partners across the Pacific Northwest. We’re hiring a route-based Customer Service Rep who’s equal parts service pro relationship builder.
Why you’ll like it here
- You’re not stuck at a desk — your route is your territory
- Strong training support (you won’t be thrown to the wolves)
- Real impact: you help customers stay stocked, solve issues fast, and make their week easier
- Base Salary of $54,600 plus commissions
- Full-time, stable work
- Medical, Dental, Vision, and Life Insurance
- 401K with Employer Match
- Paid Time Off and Holiday Pay
- Four-day work week - M, T, Th, F
- Growth and advancement opportunities
- Deliver/pick up linens & supplies; verify tickets and collect signatures
- Manage customer inventory levels (keep them stocked—not buried)
- Use mobile tools to document service, routes, and updates
- Handle customer issues professionally (fix what you can, escalate what you can’t)
- Identify add-ons that genuinely help customers (mats, paper/soap, aprons, etc.)
- Collect payments when needed and keep documentation accurate
- Drive safely, complete pre/post-trip inspections, and support our safety culture
- Friendly, organized, and accountable
- Comfortable working independently and talking with customers daily
- Detail-minded with inventory, paperwork, and follow-through
- Valid driver’s license; comfortable driving a box truck (training provided)
- Able to lift/push/pull up to 50 lbs repeatedly
- Comfortable using mobile apps daily
- Background check drug screening required for fleet drivers
- Paid weekend coverage (when assigned) On-call hours: Sat/Sun 8:00am–4:30pm
Salary : $54,600