Key Account Manager

Company Summary: 

Radienz Living is a leading North American manufacturer of home and personal care products, such as unit dose dish, laundry, and re-fillable applications, facial wipes, baby wipes, and disinfecting wipes. With manufacturing plants and warehouses in Illinois and New York, the company provides customers with private label solutions and contract manufacturing services for products found in retail and institutional markets. Radienz Living is passionate about providing its customers with exceptional manufacturing capabilities through its commitment to agility in innovation, trust and reliability, and sustainable creation that support a cleaner way of living.

Role Mission: 

The Key Account Manager (KAM), Unit Dose is an entry-level sales role responsible for maintaining strong relationships with Radienz Living’s Unit Dose co-manufacturing customers while creating capacity for strategic growth. The KAM manages day-to-day account service for an assigned book of business, partners closely with Customer Service and Project Management, and supports the Director of Sales, Co-Manufacturing in strategic planning, pricing, and pipeline development. This role strengthens our sales bench and provides a clear career path into broader account ownership within the selling organization.

The

Responsibilities:

• Manage day-to-day account service for assigned Unit Dose customers, including meeting cadence, action logs, follow-ups, item maintenance, specification updates, and internal escalations.
• Serve as the operational quarterback across Customer Service, Project Management, Supply Chain, Quality/Regulatory, and Finance to ensure accurate forecasting, on-time deliveries, and effective change management.
• Consolidate customer demand signals, align with S&OP, track forecast accuracy, and flag risks/opportunities.
• Prepare quotations, price changes, and contract updates; coordinate approvals, maintain pricing files, and support RFP/RFQ responses.
• Deliver commercial analytics, including customer scorecards, margin tracking, promotional reviews, and leadership presentations.
• Resolve service issues (shortages, deductions/claims, compliance) by coordinating corrective actions and communicating resolutions to customers.
• Support new business development through prospect research, CRM maintenance, lead qualification, and proposal preparation.
• Partner with Category Development to provide fact-based recommendations and identify whitespace opportunities.
• Coordinate project timelines with Project Management, monitor milestones, and communicate risks.
• Drive process discipline by documenting SOPs, championing CRM/ERP adoption, and recommending improvements.

Qualifications

Required

• Bachelor’s degree in Business, Supply Chain, Marketing, or related field (or equivalent experience).
• 1–3 years in account management, customer success, sales operations, or project coordination; CPG/contract manufacturing preferred.
• Strong project management skills with ability to manage multiple timelines and stakeholders.
• Analytical proficiency in Excel/Google Sheets (lookups, pivots) and presentation skills in PowerPoint/Google Slides.
• Familiarity with CRM (Dynamics 365), ERP (JDE), and EDI concepts.
• Excellent communication and facilitation skills for customer and cross-functional meetings.
• Action-oriented, curious, and process-minded.
• Comfortable in a fast-paced, matrixed environment.

Preferred

• Unit-dose laundry/auto-dish experience.
• Private-label environment experience.

Competencies

• Analytical & Strategic: Strong data analysis, presentation, and influencing skills; forward-looking and detail-oriented.
• Interpersonal: Resourceful, self-motivated, and skilled at building strong customer relationships.
• Personal Accountability: Independent, goal-driven, and adaptable in remote/hybrid environments.
• Leadership: Skilled in change management, business acumen, cost control, and adaptability to evolving business needs.
• Safety & Security: Observes procedures and reports unsafe conditions.

Additional Information

• Travel: 10–15%
• Hybrid: 2–3 days/week onsite (Mount Prospect, IL)
• Education/Experience: Bachelor’s degree or 5 years relevant experience.
• Language Skills: Strong ability to analyze, interpret, and present information across business and technical domains.
• Computer Skills: Excel, Word, PowerPoint/Canva, Outlook; JD Edwards and Dynamics 365 a plus.