What are the responsibilities and job description for the Front Desk Agent position at New Santa Fe Hotel (Opening 10/20/21)?
About us
Pueblo Bonito Inn is a historic adobe inn in the heart of Santa Fe offering a calm, personalized guest experience rooted in warmth, hospitality, and genuine service. We are looking for someone who enjoys working with people, stays composed under pressure, and takes pride in creating memorable guest experiences.
This is not a corporate chain environment. We are looking for someone personable, dependable, detail-oriented, and proactive — someone who notices what needs to be done and jumps in to help.
What You’ll Do
- Welcome guests with warmth and professionalism
- Handle check-ins and check-outs efficiently
- Answer guest questions and provide recommendations around Santa Fe
- Manage reservations, phone calls, emails, and guest requests
- Coordinate with housekeeping and maintenance teams to ensure rooms are guest-ready
- Assist with light operational tasks and help maintain common areas
- Resolve guest concerns calmly and professionally
- Help create a relaxed, elevated guest experience from arrival to departure
What We’re Looking For
- Friendly, positive, and professional attitude
- Strong communication and organizational skills
- Comfortable multitasking in a hospitality environment
- Ability to remain calm and solution-oriented during busy periods
- Flexibility to work weekends, holidays, and varying shifts as needed
- Hotel or customer service experience preferred, but not required for the right candidate
- Reliable transportation and punctuality are required
Ideal Candidate Traits
- Naturally hospitable and service-minded
- Takes initiative without needing constant direction
- Team-first mentality
- Comfortable speaking with guests from around the world
- Appreciates boutique hotels, design, travel, and hospitality
Schedule
Shifts may include mornings, evenings, weekends, and holidays. We are hiring for both full-time and part-time availability.
Why This Role Matters
The front desk sets the tone for the entire guest experience. We are looking for someone who genuinely enjoys taking care of people and wants to be part of a small, collaborative team that values professionalism, kindness, and attention to detail.
Equal Opportunity Employer
Pueblo Bonito Inn is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants.
Job Types: Part-time, Full-time
Pay: $19.00 - $23.00 per hour
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel: 1 year (Preferred)
Work Location: In person
Salary : $19 - $23