Central Intake Navigator (CIN)

General Description:

This position is the primary point of contact for consumers seeking assistance from NRCA. Under the supervision of the Whole Family Lead Coach, the CIN is responsible for providing a single point-of-entry for New River Community Action to improve the accuracy and consistency of the screening, assessment, and referral process.

Duties and Responsibilities:

• Performs initial intake and assessment by phone or in person.
• Enters data into assigned agency database system(s) as assigned by supervisor.
• Completes qualification screenings for applicable programs.
• Reviews online applications, and schedules initial appointments.
• Schedules followup assessments with consumers within a designated time after completing the initial assessment.
• Initiates referral process, assists staff with identifying appropriate internal and external consumer referrals.

Knowledge, skills, and abilities:

• Professional customer service excellent verbal and written communication skills, phone courtesy.
• Proficiency with Microsoft Office and knowledge of database systems.
• Experience in conducting consumer intakes, informational interviews, assessments with families and individuals.

Education and Experience Requirements:

Associate degree in Human Services or a related field or two years of related experience in human services.

Part-time,16 hours per week, Tuesday to Friday, no benefits. Starting pay is $18.39 per hour, possibly more based on experience and education.

NRCA conducts pre-employment criminal background checks, and a driving record check. Possession of a valid driver's license and a good driving record is required. Pre-employment drug testing is also required.

Application Deadline: May 9, 2025, at 5:00 p.m. or until the position is filled. USDA is an equal opportunity provider, employer, and lender. EEO/AA.

About New River Community Action Inc

New River Community Action, Inc. mission is to promote and support the well-being and self-reliance of individuals, families, and communities. NRCA holds the conviction that poverty and hunger are unacceptable conditions in our communities. We believe that ending poverty is an attainable goal through joint community efforts. Each of us has something to contribute; each of us can play a part. Be a part of a fantastic group of people who want to help! We are always looking for those who connect with our mission and want to make a difference in their community. If you want more information, please reach out to HR at 540-633-5133 ext 454 or ext 435.