What are the responsibilities and job description for the IT Support Specialist position at New Reach?
About Us
New Reach, headquartered in Tempe, Arizona, operates a unified platform of community-centric ecosystems where members engage, transact, and grow. We don't sell courses or content—we build environments where real outcomes happen through purpose-driven engagement and collaboration.
With over 37,000 members, we've proven this model works. Starting in real estate and now expanding across industries, our platform connects people to tools, capital, opportunities, and each other in ways that compound success over time. Community isn't a feature here—it's how outcomes get delivered.
As members engage, leadership emerges organically. Regional groups form, peer-led initiatives launch, and people build together while staying connected to something larger—a system designed to scale through connection and member-driven collaboration.
Job Overview
The IT Support Specialist provides day-to-day technical assistance and operational support across the organization. This role assists in maintaining company devices, systems, and data security, while helping to implement and improve technology tools that support business operations. The IT Support Specialist works closely with the Technology Manager to ensure timely resolution of IT requests, proper onboarding and offboarding procedures, and reliable technology performance across departments.
Responsibilities/Duties
New Reach, headquartered in Tempe, Arizona, operates a unified platform of community-centric ecosystems where members engage, transact, and grow. We don't sell courses or content—we build environments where real outcomes happen through purpose-driven engagement and collaboration.
With over 37,000 members, we've proven this model works. Starting in real estate and now expanding across industries, our platform connects people to tools, capital, opportunities, and each other in ways that compound success over time. Community isn't a feature here—it's how outcomes get delivered.
As members engage, leadership emerges organically. Regional groups form, peer-led initiatives launch, and people build together while staying connected to something larger—a system designed to scale through connection and member-driven collaboration.
Job Overview
The IT Support Specialist provides day-to-day technical assistance and operational support across the organization. This role assists in maintaining company devices, systems, and data security, while helping to implement and improve technology tools that support business operations. The IT Support Specialist works closely with the Technology Manager to ensure timely resolution of IT requests, proper onboarding and offboarding procedures, and reliable technology performance across departments.
Responsibilities/Duties
- Provide IT support to internal teams, including setup, troubleshooting, and maintenance of devices, software, and user accounts.
- Assist with onboarding and offboarding processes by managing access permissions, hardware allocation, and account setup/deactivation.
- Maintain the IT help tracking system to ensure all requests are documented, prioritized, and resolved promptly.
- Support the creation and improvement of technology tools, such as Monday.com boards and automation workflows.
- Monitor and respond to Monday.com requests for onboarding (twice weekly), offboarding (daily), and urgent IT needs (daily).
- Ensure all company devices are properly secured and protected against spyware, viruses, and other threats.
- Manage data backup processes across all brands and software platforms to maintain business continuity and data integrity.
- Track and maintain inventory of company laptops and equipment to ensure readiness for new hires or replacements.
- Assist with special projects, technology rollouts, and internal system enhancements as assigned by the Technology Manager.
- Follow established IT and security protocols, identifying opportunities for improvement where applicable.
- Perform all other duties as assigned.
- 2 years of experience in IT support, technical coordination, or systems administration.
- Hands-on experience supporting and maintaining wide area networks (WAN), including troubleshooting connectivity issues, configuring network components, and coordinating or performing hardware/software installations across multiple locations.
- Familiarity with data backup, security protocols, and antivirus management.
- Experience using ticketing systems or help desk tracking tools.
- Knowledge of cloud-based tools and systems (e.g., Google Workspace, Monday.com, AWS, or similar platforms).
- Excellent organizational and problem-solving skills with strong attention to detail.
- Effective communication and interpersonal abilities with a focus on customer service.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Paid Time Off and Holidays Off
- Health Package - Medical, Dental and Vision
- Optional 24/7 tele-health support, short & long term disability and life insurance
- 401(k) with company match at 4%
- Maternity and paternity leave
- Free enrollment in our online courses
- Servant leadership team with open door policy
- Continued development and internal growth opportunities
- Positive culture that values hard work and relationships
- National and international volunteer opportunities
- Frequent company events!
- New Reach supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Females and minorities are encouraged to apply.