What are the responsibilities and job description for the Gate Security Captain position at New Orleans Jazz & Heritage Festival?
TIME FRAME: THIS IS A SHORT TERM, SEASONAL POSITION
APRIL 23-26 AND APRIL 30-MAY 03 plus planning meetings
Interviews and hiring decisions will take place through March and early April. Thank you for your patience during the review process.
Position Summary
Under the direction of the Fair Operations Director (or designee), the Gate Security Captain is responsible for implementing Festival gate security procedures to ensure a safe and secure environment for patrons, staff, and vendors. This role oversees contract security operations at assigned gates and serves as the primary point of contact for gate-related security matters.
Essential Functions
- Supervise and manage contract security personnel at public, personnel, and other designated entry points
- Oversee bag checks, walk-through magnetometer (MAG) operations, and secondary screening procedures
- Evaluate gate security operations daily and make recommendations for adjustments as needed
- Review and assess training procedures for contract security staff; conduct daily briefings for bag checkers and MAG operators
- Serve as point of contact at assigned gates to troubleshoot technical issues and resolve patron concerns
- Monitor contract security staffing levels and recommend redeployments or break rotations as needed
- Assist with daily briefings and ensure consistent enforcement of entrance policies
- Act as liaison between contract security, Festival staff, and law enforcement during emergencies, severe weather, evacuations, early closures, or other critical incidents
- Support crowd management for ingress and egress, including modifying gate setups and staffing plans when necessary
- Accurately report absenteeism to the Festival Finance Office using the Absentee Request Form
- Maintain confidentiality regarding sensitive information
- Attend and complete all required trainings
- Complete all required Feedback Forms and Final Reports
- Submit a written After Action Report within 30 days following the event, including an overview of activities and recommendations for improvements
- Perform other work-related duties as assigned
Education, Experience & Skills Required
- Experience managing security operations, including bag checks, walk-through magnetometer operations, and emergency response procedures
- Strong leadership skills with the ability to manage and direct large, diverse teams
- Excellent communication and interpersonal skills, particularly in high-pressure or emergency situations
- Proactive, solution-oriented, and able to troubleshoot issues quickly and effectively
- Ability to remain calm and decisive in fast-paced, high-volume environments
Since 1970, the New Orleans Jazz & Heritage Festival presented by Shell has annually celebrated the unique culture and heritage of New Orleans and Louisiana, alongside unforgettable special guest performances by the musical icons of our era and performances by nationally and internationally renowned artists. Jazz Fest features one of the world’s most diverse music festival lineups with over 650 bands on fourteen stages performing virtually every style of music plus an extensive food fair, hundreds of artisans, second line parades and much more. Spread out over two long weekends in late April and early May, Jazz Fest takes place at the New Orleans Fair Grounds Race Track, located just minutes from the French Quarter.
Apply to be part of the Jazz Fest Team that annually welcomes almost 500,000 people to the Festival. Happy Jazz Fest!
Salary : $18