What are the responsibilities and job description for the Innovation Coordinator position at New Orleans Ernest N. Morial Convention Center?
The Innovation Coordinator supports innovation initiatives at the New Orleans Ernest N. Morial Convention Center (MCCNO) by coordinating projects, tracking key milestones, and facilitating process improvements. This role fosters cross-departmental collaboration and provides logistical and administrative support to advance innovation from ideation to implementation. The ideal candidate is detail-oriented, proactive, and skilled at balancing coordination with execution, ensuring that innovation efforts are well-structured and effectively implemented.
MAJOR ACCOUNTABILITIES include the following. Other duties may be assigned.
Project Coordination & Execution:
Assist the Innovation Manager in coordinating and refining innovation initiatives by supporting the planning, execution, and monitoring of projects across departments.
- Develop and maintain project timelines, deliverables, and key milestones to ensure successful execution.
- Conduct research on industry trends, emerging technologies, and best practices to identify opportunities for efficiency improvements.
- Support the development of internal processes, integrating Agile and Design Thinking methodologies to drive structured problem-solving and innovation adoption.
- Track key performance indicators (KPIs) and benchmarks to measure the effectiveness and impact of innovation projects.
- Identify potential roadblocks and propose solutions to maintain project momentum.
Administrative & Logistical Support:
Provide organizational and administrative support to ensure smooth execution of innovation initiatives.
- Coordinate logistics and scheduling for Innovation Lab meetings, workshops, and other innovation-related initiatives, including material preparation, resource coordination, and participant management.
- Prepare reports, presentations, and visual data insights to communicate project progress, insights, and outcomes to leadership.
Process Improvement & Service Design:
Assist in improving customer experience through structured process enhancements.
- Support the evaluation of internal processes to identify inefficiencies and recommend improvements for both existing and new workflows.
Cross-Departmental Collaboration:
Serve as a liaison between teams to facilitate communication, alignment, and engagement on innovation initiatives.
- Manage participant engagement and cross-functional involvement, ensuring diverse perspectives contribute to innovation efforts.
- Support brainstorming sessions by documenting key takeaways and gathering stakeholder feedback to inform service improvements.
Other Skills and Abilities
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
- Excellent communication and interpersonal skills to engage with stakeholders at all levels.
- Proficiency in project management tools and methodologies (e.g., Agile, Lean, Six Sigma).
- Strong organizational and time-management skills, with the ability to manage multiple projects simultaneously.
- Strong problem-solving and troubleshooting skills, with the ability to work effectively and harmoniously with diverse groups of people in high pressure situations.
- Strong research and analytical skills.
- Perform under minimal supervision and work extended/irregular hours as necessary including nights, weekends and holidays.
- Excellent proof-reading, written, verbal, and interpersonal skills, ensuring clear and effective communication across all levels of the organization.
- Comfortable with ambiguity and change.