Application Support Developer I

MAJOR ACCOUNTABILITIES include the following. Other duties may be assigned.

Under the supervision of the Application Support Developer II, provide support for a variety of web development tasks.  

• Collaborate with the Level 2 Web Developer to develop new web features and functionalities
• Write clean, well-documented, and maintainable code using HTML5, CSS, JavaScript, Node.JS, PHP, or Python, based on project requirements.
• Assist in the deployment and maintenance of web applications on Linux servers.
• Participate in code reviews and testing procedures..
• Stay current with the latest trends and technologies in web development.

Collaboratively work with external vendors and end users to ensure operating efficiency and minimize disruption. 

• Coordinate installation of new software releases, fixes, and upgrades to software.
• Ensure maintenance of applications in a manner that supports delivery of services to users.
• Ensure continuity and quality by owning the resolution of issues across platforms, tracking progress, and escalating as appropriate until
• Record new features or changes to configurations/workflows as directed.

Support the day-to-day administration and assistance for MCCNO software environments. 

• Respond to software/application issues for end users, helping to identify and escalate problems as needed.
• Assist with support calls and coordinated problem calls with other helpdesk personnel when necessary.

Other Qualifications

• Demonstrated understanding of data definitions and mapping rules used to develop reports.
• Experience with Crystal and JET's reporting preferred.
• Working knowledge of Linux OS and LAMP servers (Apache, MySQL, PHP/Python)
• Proficiency in HTML5, CSS, and JavaScript
• Experience with at least one server-side scripting language (PHP, Python, or Node.js)
• Familiarity with relational databases (PostgreSQL, MariaDB, MySQL, MSSQL)
• Understanding of data formats like JSON and XML
• Basic knowledge of Postman and MS SQL

Other Skills and Abilities                                           

• Ability to independently analyze data issues and software bugs and resolve and document solutions.
• Ability to troubleshoot common software issues and perform routine maintenance tasks under supervision.
• Establish and maintain effective working relationships with diverse groups of people in high-pressure situations with the goal of having the client become or continue as a repeat customer.
• Ability to work closely with Department Heads to encourage the productive use of information technology capabilities.
• Possess excellent written, verbal, and communication skills.
• Prioritize and plan work activities, use time efficiently, perform under minimal supervision, and work extended/irregular hours as necessary, including nights, weekends, and/or holidays.