What are the responsibilities and job description for the Intake Certification Specialist -Seasonal position at New Opportunities, Inc.?
Description
Seasonal Full-time positions
$17.25 per hour; 40 hours per week
Monday thru Friday 8am to 5pm
Responsible for evaluating client applications for Energy Assistance programs, ensuring accurate eligibility determinations, and guiding clients through the application process. Your work will directly impact individuals and families seeking support for their home heating needs, contributing to our mission of providing essential services to the community.
Key Responsibilities:
- Accurately enter all client information required for energy assistance applications into the system.
- Verify the correctness and completeness of all submitted documentation.
- Determine client eligibility based on program criteria and available documentation.
- Configure income sources and convert them into monthly income figures for assessment.
- Notify clients of their award amount or ineligibility status in a clear and professional manner.
- Refer ineligible households to other available fuel assistance programs and resources.
- Maintain detailed records of client interactions and application statuses.
- Collaborate with team members to ensure smooth processing of applications and compliance with program guidelines.
Requirements
Skills and Qualifications:
- High school diploma or equivalent; additional education or experience in social services or related fields is preferred.
- Strong attention to detail and accuracy in data entry and documentation review.
- Excellent communication skills, both verbal and written.
- Ability to assess eligibility criteria and interpret program guidelines.
- Proficiency with computer systems, data management, and Microsoft Office Suite.
- Compassionate and respectful approach when interacting with clients.
- Ability to work independently and as part of a team in a fast-paced environment.
- Prior experience in social services, case management, or related roles is a plus.
-Valid Driver’s license and transportation to community intake sites
Benefits Include:
- Sick Time
- Holiday Pay
New Opportunities' mission is to improve the quality of life for economically disadvantaged individuals by providing the necessary resources to increase their standard of living, foster self-improvement, and maximize self-empowerment.
New Opportunities Inc. is the community action agency that serves Waterbury, Meriden, Torrington and 22 surrounding Connecticut towns. We offer a variety of social service programs designed to eliminate poverty and assist people in need.
Headquartered in Waterbury and the cities fourth largest employer, New Opportunities has additional offices in Meriden, Torrington, Danbury and Thomaston for the convenience of those they serve. Annually, more than 61,000 individuals benefit from programs offered at this agency, guided by the New Opportunities staff who helped them find the way to meet their needs.
In accordance with the mission of New Opportunities, the Agency aims to increase the self-sufficiency of its customers and support their move out of poverty toward a more middle-class lifestyle.
In 1964, the Agency incorporated as a private non-profit corporation in the State of Connecticut and is a tax-exempt 501 (c) (3) organization. With an annual budget for 2014 in excess of $41 million dollars, New Opportunities administers more than 50 social service programs targeted to the low-income, elderly and disabled communities.
While the range of programs is broad, they fall into one or more of the following categories:
- Energy Assistance
- Fatherhood Initiative
- Child Welfare and Family Development Services
- Early Childhood Education Programs
- Elderly Services
- Homeless Shelter and Transitional Housing
- Ex-Offender Programs and Re-entry Services
EOE/AA/Veteran/Disability
Salary : $17