IIJA Community Outreach and Intake Coordinator

Community Outreach & Intake Coordinator – Weatherization Assistance Program (Region 2)

Organization: New North Carolina Project (NNCP)

Location: North Carolina (Region 2 – community-based with travel)

Employment Type: Full-Time

Reports To: Program Director

Salary Range: $48,000 – $62,000 annually, commensurate with experience

About Us

The New North Carolina Project (NNCP) is a nonprofit organization dedicated to empowering underserved communities across North Carolina. Through initiatives in housing, energy efficiency, and economic mobility, NNCP works to reduce energy burdens and improve quality of life for residents statewide.

Position Overview

NNCP is seeking a Community Outreach & Intake Coordinator to support implementation of the NC Department of Environmental Quality (NC DEQ) Weatherization Assistance Program (WAP) for Region 2. This role is responsible for driving community engagement, increasing program awareness, and managing the intake and pre-screening process for eligible households.

The Coordinator plays a critical role in building a strong pipeline of qualified applicants and ensuring equitable access to services across multiple counties.

Key Responsibilities

• Community Outreach & Engagement
• Conduct outreach to inform residents about weatherization services, eligibility, and benefits
• Build and maintain partnerships with community organizations (e.g., DSS, DHHS, housing authorities, faith-based groups, schools, and nonprofits)
• Plan and execute outreach events, intake days, and workshops in community settings
• Distribute program materials through community hubs, events, and partner networks
• Support culturally responsive outreach, including multilingual materials where needed
• Intake & Pre-Screening
• Assist residents with completing intake applications (online, phone, and in-person)
• Conduct initial eligibility screening (household income, size, energy burden indicators)
• Ensure accurate and complete intake data collection using standardized forms
• Use tablets or digital tools to capture and submit intake information during events
• Application Support & Customer Service
• Provide phone and in-person support to applicants throughout the intake process
• Educate applicants on required documentation (income verification, utility bills, etc.)
• Follow up with applicants to ensure completion of required documents
• Deliver clear communication and timely updates to applicants
• Referral & Pipeline Development
• Identify households with high energy burden and refer eligible applicants into the program pipeline
• Support referral pathways for households not yet weatherization-ready (e.g., repairs, health/safety issues)
• Collaborate with partners to increase qualified intake volume
• Data Collection & Coordination
• Maintain accurate intake records and submit documentation through secure systems
• Coordinate closely with program staff responsible for eligibility verification and case management
• Track outreach activities and intake metrics to support reporting and program performance

Qualifications

Required:

High school diploma or equivalent (Associate’s or Bachelor’s preferred)

2 years of experience in community outreach, case management, or customer service

Strong communication and interpersonal skills

Experience working with diverse or underserved populations

Preferred:

Experience with housing, energy assistance, or public benefit programs

Familiarity with intake processes or eligibility screening

Bilingual (Spanish or other languages commonly spoken in NC communities)

Key Skills

• Community engagement and relationship building
• Customer service and applicant support
• Data collection and attention to detail
• Organization and time management
• Cultural competency and empathy

Salary Range

$48,000 – $62,000 annually, commensurate with experience

Benefits

• Insurance options
• Paid time off (PTO) and holidays
• Mileage reimbursement for community travel
• Professional development and training opportunities
• Flexible/hybrid work environment

Work Environment

• Community-based role with frequent travel across Region 2 counties
• Combination of fieldwork (events, outreach) and administrative tasks
• Occasional evening or weekend events

Limitations and Disclaimer

The above position description is meant to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge, skills and/ or abilities. To perform this position successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Continued employment remains on an "at-will" basis.

NNCP/NNCPF provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We actively recruit for diversity in our workplace, believing that a range of backgrounds, perspectives and experiences contributes to our mission.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pay: $48,000.00 - $62,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Ability to Commute:

• Beaufort, NC 28516 (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: Hybrid remote in Beaufort, NC 28516

Salary : $48,000 - $62,000