What are the responsibilities and job description for the Service Advisor position at New Motors Ford?
New Motors Ford - Service Advisor
New Motors has been a staple in the Erie community since opening on Peach street in 1971.
Job Summary:
We are seeking a highly motivated and customer-focused Automotive Service Advisor to join our team. The Service Advisor acts as a liaison between customers and the service department, ensuring exceptional customer experiences while guiding them through the maintenance and repair process. This role requires excellent communication, organizational skills, and a strong understanding of automotive services. Pay to commiserate with experience.
Responsibilities:
- Greet customers in a friendly and professional manner
- Listen to customer concerns and clearly explain the services needed
- Provide accurate and timely updates to customers on their vehicle's status
- Write detailed repair orders based on customer concerns and technician diagnoses
- Schedule service appointments and ensure efficient workflow in the service department
- Recommend maintenance services based on the manufacturer's guidelines and customer history
- Maintain accurate customer and vehicle records in the dealership's system
- Ensure all repair orders are complete and properly documented for warranty claims and audits
- Coordinate with technicians and parts departments to ensure timely completion of repairs
- Act as a bridge between the customer and the service team to facilitate clear communication
Benefits:
- Competitive compensation package, ranging from $60,000 to $90,000 per year
- Health, dental, and vision insurance including Employer Match
- 401(k) retirement plan
- Paid time off and holidays
- Employee discounts on vehicle purchases and services
- 401k with match
- Robust medical benefits with MAJORITY match contributed from ownership
- Newly renovated facilities
About the Company:
New Motors Ford is a leading automotive dealership located in Erie, Pennsylvania. With a strong reputation for quality and customer service, we are committed to providing the best Ford vehicles and services to our customers. Our state-of-the-art facility and experienced team make us the go-to destination for Ford enthusiasts in the area.
You can also apply VIA email to apply@newmotors.com
Salary : $60,000 - $90,000