COUNTER LEAD - FOOD SERVICE

COUNTER LEAD - FOOD SERVICE Woodbury, CT Description Counter Lead - Food Service We are seeking a motivated and customer-focused Counter Lead to join our dynamic food service team. This role offers an excellent opportunity to lead daily operations at the counter, ensure exceptional customer service, and support a collaborative work environment. If you are passionate about food service and enjoy leading by example, we invite you to apply. MERCHANDISING Maximize sales potential through actively planning, executing and maintaining attractive, fully stocked, rotated and faced product in appropriate locations. Responsible for ensuring the accurate labeling of products with shelf tags, price stickers and/or signs. Communicate items at risk of not selling in a timely fashion to Counter Manager and/or Kitchen Manager and discuss strategies needed to reduce losses. Provide product information from vendors to customers and staff. Be aware of price comparisons, product and merchandising ideas at other stores. Develop collaborative relationship with Kitchen Lead. QUALITY ASSURANCE Consistently examine products for quality, proper packaging and labeling. Ensure proper handling and storage of department products and related products, per specific product requirement. Check deliveries for damage, quality and accuracy, and note discrepancies on invoice when warranted or as needed. DEPARTMENT MAINTENANCE Adhere to safe food handling procedures in the kitchen, counter, beverage bar, walk-in and waste management areas. Ensure all food prep and storage areas are maintained in sanitary, orderly condition as defined by the Provender Department. Ensure proper storage and labeling of all products. Ensure that all products are dated, stocked, and rotated accurately. Remove all out-of-date and/or unsellable items and ensure that they are recorded and properly disposed of. Determine and give direction regarding daily sampling opportunities. Accurately record samples and waste on the correct logs. Maintain department equipment in working order, report any damage of equipment or tools to supervisor in a timely fashion; repair equipment when possible. Properly maintain knives and other cutting equipment; enforce best practices for handling all department equipment. Follow and enforce the department staffing schedule and the guidelines for schedule changes. Assist in receiving goods for the department when necessary. Verify opening and closing procedures are completed; updating procedures as necessary. As a member of the food service team, provide assistance where assigned or needed. SUPERVISORY RESPONSIBILITIES Participate in developing, maintaining and updating Provender procedures. Assist in training department staff and cross-train selected store staff using training checklists. Set work priorities for staff including but not limited to opening, closing, FOH tasks, downstairs list, merchandising and sampling. Give frequent positive and constructive critical feedback on all set priorities. Address complaints and resolve problems with staff. Make recommendations to Food Service Manager regarding staff discipline and/or promotion. Communicate any successes/concerns that should be considered during staff performance reviews. Participate in department meetings as requested. Ensure prompt, friendly, helpful customer service by department staff. Establish and maintain a positive work environment that supports high department performance and morale. Requirements - Previous experience in food service or customer service roles preferred - Strong leadership and team management skills - Excellent communication and interpersonal abilities - Ability to work efficiently in a fast-paced environment - Knowledge of food safety and sanitation standards - Flexibility to work various shifts, including evenings and weekends - Positive attitude and a proactive approach to problem-solving Salary Description Starting at $18 per hour