What are the responsibilities and job description for the Help Desk Support Technician (3 days job per week) position at New Millennium Consulting?
One of our clients in Schaumburg, is urgently looking for a Help Desk Support Technician.
Must Have:
Should have at least 5 years of experience with the following:
- M365 & O365 stack is necessary
- Experience with Active Directory for user management
- Hands-on experience with imaging and configuring laptops and desktops
- Hands-on experience with MAC and Mobile Device Configuration (MDM)
- Experience with MS Intune and MS Endpoint would be a plus
- Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
- Experience with Ticketing system - ideally with ServiceNow
Responsibilities:
- Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance
- Respond to end-user requests for updates on ticket status and promptly follow up as needed.
- Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
- Perform managed print service invoicing/meter read/polling report verification
- Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
- Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
- Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
- Provide On-call support if required outside business hours on a rotational basis
Salary : $30 - $35