Medical Assistant Supervisor

POSITION SUMMARY:

The Medical Assistant Supervisor is responsible for the day-to-day leadership, performance, and development of Medical Assistants. This role provides direct supervision and ensures consistent staffing coverage, effective workflows, and high-quality clinical support for providers and patients. Reporting to the Director of Clinic Operations, the Medical Assistant Supervisor plays a critical role in maintaining efficient clinic operations and supporting a positive patient experience.
 

ESSENTIAL RESPONSIBILITIES:

• Leadership and Management
  • Provide direct supervision, coaching, and performance management for assigned Medical Assistants.
  • Conduct regular check-ins, performance evaluations, and corrective actions as needed.
  • Support employee engagement, accountability, and professional development.
  • Assist with hiring, onboarding, and training. Complete administrative tasks such as timesheet management and time off management.
• Staffing and Coverage
  • Ensure appropriate staffing coverage for daily clinic operations, including managing callouts, schedule adjustments, and cross-coverage.
  • Coordinate with other Medical Assistant Supervisors to balance staffing needs across clinics or provider teams.
  • Monitor productivity and workload distribution to ensure equitable assignments and optimal clinic support.
• Training
  • Ensure Medical Assistants are trained, competent, and compliant with required clinical skills, workflows, and organizational standards.
  • Support ongoing education, skill development, and cross-training initiatives.
  • Reinforce standardized processes and best practices across provider teams.
• Workflow and Clinic Support
  • Oversee day-to-day Medical Assistant workflows to support efficient clinic flow and provider productivity.
  • Identify workflow challenges, bottlenecks, or inefficiencies and implement improvements in collaboration with the Director of Clinic Operations.
  • Ensure consistent execution of rooming, documentation support, clinical prep, and post-visit processes.
  • Serve as a resource for problem-solving during clinic hours.
• Quality, Compliance, and Safety
  • Ensure adherence to clinical policies, procedures, and safety standards.
  • Support quality initiatives, audits, and performance improvement efforts as directed by the Director of Clinic Operations.
• Communication and Collaboration
  • Serve as a liaison between Medical Assistants, providers, and leadership.
  • Escalate operational, staffing, or performance concerns as appropriate.
  • Participate in leadership meetings, training sessions, and improvement initiatives.
• Maintain compliance with federal, state, and local employment laws and regulations and adhere to company policies as described in the employment handbook and company work rules.
• Regular and reliable attendance.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

Department Oversight:

• Medical Assistant

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong understanding of Medical Assistant scope of practice and clinical workflows.
• Knowledge of orthopaedic practices, procedures, and terminology.
• Familiarity with MIPS requirements, clinic operations, patient flow, and provider support models.
• Understanding of regulatory and compliance standards in outpatient clinical settings.
• Excellent leadership and supervisory skills, including coaching, performance management, and team development.
• High-level communication skills with the ability to collaborate effectively with providers, staff, and patients.
• Skilled in conflict resolution, service recovery, and de-escalation.
• Competent in using EHR and practice management systems, with the ability to learn new technologies quickly.
• Ability to identify issues and implement practical workflow solutions.
• Ability to balance multiple priorities in a fast-paced clinical environment.
• Ability to adapt staffing and workflows to changing clinic demands.
• Ability to build trust, foster a positive culture, and hold teams accountable to performance standards.
• Ability to maintain composure and professionalism when addressing escalated patient, provider, and staff concerns.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, bend, crouch or crawl; talk or hear; or smell.  The employee must occasionally lift and/or move up to 20 pounds.  Repetitive motion of upper body required for extended use of computer. Requires vision correctable to 20/20 and hearing in the normal range for face-to-face and telephone contacts.

Works in well-lit, ventilated and climate-controlled office environment with routine office equipment; some equipment has moving mechanical parts.

The noise level in the work environment is usually moderate.

SAFETY SENSITIVE

This position is a safety-sensitive position. The use of marijuana is prohibited. Impairment by drugs or alcohol is also prohibited.

EDUCATION AND EXPERIENCE:

Required:

• High school diploma or equivalent.
• 3 years of experience as a Medical Assistant in an ambulatory or specialty clinic setting.
• Prior leadership, lead, or supervisory experience strongly preferred.
• Strong communication, problem-solving, and leadership skills.

Preferred:

• Certified or Registered Medical Assistant (CMA/RMA) preferred.
• Experience in orthopaedics or specialty care.
• Experience supporting multiple providers or high-volume clinics.