What are the responsibilities and job description for the Quality Assurance Specialist I position at New Mexico Mortgage Finance Authority?
GENERAL SUMMARY
The Quality Assurance Specialist is responsible for ensuring the accuracy and compliance with regulatory standards and policies of Fannie, Freddie and Ginnie (GSEs). The Quality Assurance position supports the Secondary Market Department. The role includes working closely with Fannie, Freddie, and Ginnie as well as our sub-servicer to identify and report potential risks and red flags in loan files. Position requires consistency and accuracy, and the ability to oversee the quality control process.
ESSENTIAL DUTIES & RESPONSIBILITIES
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
- Perform quality post-purchase/funding review of files. Maintain a log of all files reviewed by sub-servicer, ensuring that conditions have been successfully mitigated. Maintain deadlines for this process.
- Monitor the Fannie, Freddie and GNMA QC portals daily. Alert sub-servicer of emails received requesting files or documents. Maintain a log of request date, date submitted and resolution date.
- Complete self-reports, as needed. Maintain lender spreadsheet with info regarding self-reports, re-purchases, unsaleable loans, and loans with indemnifications.
- Request files as needed for foreclosure, reinstatement or paid in full.
- Assures that loans receive private or government mortgage insurance
- Provide Secondary Market support for pooling and securitizing.
- Develop and maintain effective internal and external relationships with a diverse group of individuals such as (but not limited to) MFA employees, lenders, and MFA’s sub-servicer.
- Must be able to learn quickly and can accurately review and correct documents to comply with program requirements.
- Effectively communicate verbally and in writing, listen and follow directions, adapt to change, and collaborate with the team.
- Maintain confidentiality with sensitive customer information.
- Provide exceptional customer service; always.
- Performs other related duties of a similar nature and level as assigned.
- Employees are required to comply with safety regulations, procedures, and protocols.
MINIMUM QUALIFICATIONS
Education and Experience
High school diploma or GED is required.
Three years of full-time experience as a mortgage underwriter or QC compliance reviewer required.
One year experience working with Fannie, Freddie and Ginnie in mortgage originations or as a seller/issuer.
Experience in mortgage compliance is preferred.
Conditions of Employment
Must be able to learn quickly and accurately review and correct documents to comply with program requirements.
Effectively communicate verbally and in writing, listen and follow directions, adapt to change, and collaborate with the team.
KNOWLEDGE, SKILLS, and ABILITIES
- Solid knowledge of Microsoft Windows 10, Office 365, excellent Excel skills, use of IP phone system, and loan processing and delivery systems.
- Balance competing requirements and needs of departments
- Ability to work in a fast-paced environment, be a strong problem solver, be self-directed and exemplify time management skills.
- Develop and draft reports, policies, and correspondence
- Handle common inquiries or complaints
- Effectively present information and respond to questions from employees
- Exercise good judgment and focus on detail as required by the job
- Operate standard office equipment, such as computer keyboards and monitors, copiers, scanners, and telephone
- Use (or learn to use) computer software and systems applicable to the position
- Follow oral and written instructions and procedures
- Meet schedules and deadlines of the work unit
- Communicate in English effectively orally and in writing
- Maintain well-organized materials, files, systems, and tools
- Adapt to changes in work situations and priorities
- Reason/analyze; use logic to identify and resolve problems
- Evaluate, organize, and summarize data and information
- Make varied arithmetic computations rapidly and accurately
- Establish and maintain constructive and cooperative interpersonal relationships with employees, peers, supervisors, or managers in the work unit and other departments, as well as with employees of outside entities and other individuals, as applicable to the essential duties and responsibilities
Core Expectations
1. Provide Exceptional Customer Service to internal and external customers 100% of the time.
2. Demonstrate a positive attitude
3. Demonstrate respectful behavior
4. Foster teamwork and collaboration
5. Exhibit honesty and integrity in communications and actions
6. Take initiative
7. Dependable, Reliable, Adaptable and Productive
8. Strive to become the subject matter expert in your position
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed in a standard office or indoor environment. Essential functions are regularly performed without exposure to adverse environmental conditions; however, employees may be exposed to minor inconveniences such as occasional noise, exposure to computer screens, crowded working conditions, and/or minor heating, cooling, or ventilation problems.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sedentary Work: Performing the essential functions typically requires exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. The work involves sitting most of the time.
The work typically involves talking, hearing, and seeing; keyboarding, typing, and use of a computer monitor; moving and organizing papers and other light office materials; filing, scanning, and retrieving documents; and similar sedentary office work.
The work occasionally involves the movement of documents within boxes, walking, driving, stooping, kneeling, crouching, reaching, climbing, balancing, pushing, pulling, lifting. In addition, lifting 10-15 pounds occasionally.
MFA is an Equal Opportunity Employer.
Salary : $49,700 - $51,700