Program Manager

GENERAL SUMMARY

This position is responsible for managing programs which are federally and/or state funded for low- and moderate-income families. The core duties include, ensuring proper procurement of service providers, preparing and managing contracts, managing service provider budgets, ensuring expenditure and production goals are met, preparing reports, monitoring agencies for overall contract and regulatory compliance, training service providers and managing risk.

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

Manage a federal or state program which includes, but is not limited to:

• Serve as point of contact with service providers and funders

• Assist in procurement of service providers

• Prepare contracts and amendments to contracts

• Provide daily training and technical assistance

• Facilitate peer exchanges and focus groups

• Review and approve invoices

• Responsible for tracking expenditures

• Perform monitoring visits

• Assist in managing production goals

• Ensure compliance with regulatory and contractual requirements

• Provide backup assistance within the department for other federal and/or state programs when necessary

• Ensure that all required annual documentation is received before yearly contracts are initiated

• Present program related activity to PC and Housing New Mexico Board of Directors.

• Performs other related duties of a similar nature and level as assigned

• Employees are required to comply with safety regulations, procedures, and protocols

MINIMUM QUALIFICATIONS

Education and Experience for Level 1

Associate’s degree, with a concentration in business administration is preferred. A high school diploma with 2 years of business experience is required.

Conditions of Employment

• Valid NM Driver’s license required

• Must have reliable transportation

• Must have a clear driving record

KNOWLEDGE, SKILLS, and ABILITIES

Soft Skills

• Must have effective communication skills

• Must be able to synthesize information

• Must have exceptional written, oral communication skills

• Must have strong organization and analytical skills

• Must have problem solving capabilities

• Must have the ability to remain tactful

• Must be able to prioritize and perform multiple tasks simultaneously

Programmatic Skills

• Must have overall knowledge of how to research and interpret federal and state regulations

• Must have an in-depth knowledge of federal regulations as it pertains to the program being managed

• Must have the knowledge needed to write a request for proposal

• Must have knowledge on how to properly process an invoice

• Must have the ability to effectively manage budgets

• Must be able to process reports as required by funders

• Must be able to facilitate training and/or provide technical assistance in a variety of ways

• Must be proficient in monitoring agencies for program and contract compliance

Contract Management Skills

• Must be able to interpret and understand Housing New Mexico's programs and contract documents

• Must be able to work with Housing New Mexico's Legal Counsel in preparing a comprehensive contract that covers all the requirement of a particular funding source

• Must ensure that contracts are fully executed through DocuSign to include appropriate exhibits, budgets etc.

• Must ensure that all deliverable noted in a funder contract are properly completed

• Must have the ability to properly amend a contract

• Must monitor and ensure that agencies are clear on the required scope of work

• Capability of preparing reports for contract management purposes

Overall Management Skills

• Must have general accounting skills

• Must have strong time management skills

• Must have the ability to travel and dependable transportation

• Adaptability to changing environments and deadlines

• Work independently

• Balance competing requirements and needs of client organizations

• Define problems, collect data, establish facts, and draw valid conclusions

• Exercise good judgment and focus on details as required by the job

• Operate standard office equipment, such as computer keyboards and monitors, copiers, scanners, and telephone

• Use (or learn to use) computer software and systems to include CDD electronic file system as applicable to the position

• Follow oral and written instructions and procedures

Core Expectations

• Provide Exceptional Customer Service to internal and external customers 100% of the time.

• Demonstrate a positive attitude

• Demonstrate respectful behavior

• Foster teamwork and collaboration

• Exhibit honesty and integrity in communications and actions

• Take initiative

• Dependable, Reliable, Adaptable and Productive

• Strive to become the subject matter expert in your position

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a standard office or indoor environment. Essential functions are regularly performed without exposure to adverse environmental conditions; however, employees may be exposed to minor inconveniences such as noise, exposure to computer screens, crowded working conditions, and/or minor heating, cooling, or ventilation problems.

Employees in the position may be exposed to rude/irate customers, or other individuals.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Performing the essential functions typically requires exerting up to fifty pounds of force occasionally, up to twenty-five pounds of force frequently, and/or up to twenty pounds of force constantly.

The work frequently involves walking, driving, stooping, kneeling, crouching, reaching, climbing, balancing, pushing, pulling, lifting.

****************************************

Housing New Mexico is an Equal Opportunity Employer.